Multiskilled Technical Support Specialist - Medical Tech

BD; Kuala Lumpur; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

BD Kuala Lumpur is seeking a Connected Med Management Technical Support Specialist to resolve complex issues, perform remote troubleshooting, and dispatch field service as needed. This role supports ES and PLX or ES and CIISafe products within hospital workflows, delivering proactive customer service and cross-functional collaboration.

The role requires a Bachelor’s in CS/IT/IS (or 4+ years experience) and strong SQL, Windows Server, AD, and networking skills.

Formación

• Bachelor's degree in Computer Science, Information Technology or Information Systems, or 4+ years related experience.
• SQL experience with MS SQL (3+ years).
• Strong technical troubleshooting and case documentation skills.
• Experience in Windows Server administration and related tech.
• Familiarity with networking basics and hospital/workflow integration.

Responsabilidades

• Provide technical service and field support to BD’s dispensing customers.
• Resolve complex, time-sensitive issues including customer escalations.
• Remote troubleshooting and dispatching cases to field technicians.
• Document case notes clearly and maintain data quality in CRM.
• Mentor others and share knowledge to improve customer interactions.

Conocimientos

SQL (MS SQL)

Customer service

Technical troubleshooting

Windows Server

IIS/Web administration

Active Directory

VMware

Networking concepts

Educación

Bachelor's degree in CS/IT/IS or 4+ years experience

Herramientas

VMware

IIS

Active Directory

Descripción del empleo

BD Kuala Lumpur is seeking a Connected Med Management Technical Support Specialist to resolve complex issues, perform remote troubleshooting, and dispatch field service as needed. This role supports ES and PLX or ES and CIISafe products within hospital workflows, delivering proactive customer service and cross-functional collaboration.

The role requires a Bachelor’s in CS/IT/IS (or 4+ years experience) and strong SQL, Windows Server, AD, and networking skills.