Multilingual Customer Experience & Solutions Executive

Vmall Enterprise Sdn Bhd; Subang Jaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

Vmall Enterprise Sdn Bhd in Malaysia is seeking a Customer Service Executive to respond to inquiries via phone, email, chat, or in-person, and to provide accurate information on products, services, and policies.

You will collaborate with marketing, operations, and IT to improve customer experience, maintain records, handle complaints, and identify service improvements while meeting key performance standards.

Qualifications

• Strong communication and interpersonal skills.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Willing to travel and adapt to a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information about products, services, and policies; resolve complaints when possible.
• Collaborate with marketing, operations, and IT to improve customer experience.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Perform ad hoc tasks as assigned by supervisor.

Skills

Communication Skills

Problem Solving Skills

Time Management

Education

Bachelor’s Degree/Post Graduate Diploma/ Professional Degree in related fields

Job description

Vmall Enterprise Sdn Bhd in Malaysia is seeking a Customer Service Executive to respond to inquiries via phone, email, chat, or in-person, and to provide accurate information on products, services, and policies.

You will collaborate with marketing, operations, and IT to improve customer experience, maintain records, handle complaints, and identify service improvements while meeting key performance standards.