Multichannel Customer Support Specialist

KOPERASI TANJONG KERAMAT MALAYSIA BERHAD; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Additional leave

Free parking

Maternity leave

Job summary

KOPERASI TANJONG KERAMAT MALAYSIA BERHAD is seeking a customer service associate to answer inquiries across phone, email, social media, and live chat. You will provide product information, resolve issues with empathy, and process orders and returns accurately.

The role requires 1+ year in customer service, strong English and Bahasa Malaysia communication, and the ability to multitask while delivering a positive service experience. On-site with additional leave perks.

Qualifications

• Minimum SPM or Diploma in any field.
• At least 1 year of experience in customer service or related role.
• Excellent verbal and written communication skills in English and Bahasa Malaysia.
• Strong interpersonal skills to build positive relationships with customers.
• Patient, empathetic and customer-focused with a positive service mindset.
• Good problem-solving and conflict-resolution skills, calm under pressure.
• Detail-oriented with strong organizational and time management abilities.
• Able to multitask and handle a high volume of inquiries efficiently.
• Proactive attitude and willingness to go the extra mile for customer satisfaction.
• Able to work independently or collaboratively in a team.
• Basic computer literacy and familiarity with customer service platforms, email, and social media tools.

Responsibilities

• Respond to inquiries promptly and professionally across phone, email, social media, and live chat.
• Provide product support with accurate information to help customers decide.
• Resolve issues and complaints in a timely and empathetic manner.
• Process orders and returns accurately while following procedures.
• Collaborate with Sales, Marketing, and Technical Support to resolve complex cases.
• Maintain and update customer data and interaction records securely.
• Support continuous improvement based on customer feedback.
• Perform any other duties as directed by the supervisor.

Skills

English communication

Bahasa Malaysia

Interpersonal skills

Customer service mindset

Problem solving

Multitasking

Education

Diploma or SPM

Tools

Email tools

Social media tools

Customer service platforms

Job description

KOPERASI TANJONG KERAMAT MALAYSIA BERHAD is seeking a customer service associate to answer inquiries across phone, email, social media, and live chat. You will provide product information, resolve issues with empathy, and process orders and returns accurately.

The role requires 1+ year in customer service, strong English and Bahasa Malaysia communication, and the ability to multitask while delivering a positive service experience. On-site with additional leave perks.