Multichannel Customer Care Lead

AHAM Asset Management Berhad; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

AHAM Capital in Kuala Lumpur is seeking a customer service professional to manage inquiries across email, WhatsApp, live chat, social media, and phone, delivering professional, empathetic service while guiding customers through basic setup.

You will work with cross-functional teams to resolve issues, adhere to compliance, and support a diverse customer base; fresh graduates are encouraged to apply and opportunities for growth are offered.

Qualifications

• Diploma or Bachelor's Degree in Business, Economics, Sales, Finance or related discipline.
• Prior experience in Customer Service, Hospitality or Contact Centre environments is an advantage.
• Proficiency in English, Bahasa Malaysia, and Mandarin is an advantage for supporting a diverse customer base.
• Strong command of written and spoken English is essential.
• Demonstrates strong teamwork, initiative, and a self-driven attitude.
• Excellent interpersonal and communication skills.
• Able to handle multiple communication channels efficiently, including calls, emails, live chats, and WhatsApp.
• Fresh graduates are encouraged to apply.

Responsibilities

• Develop a comprehensive understanding of the organisation's full range of products and services.
• Manage and respond to customer inquiries across multiple communication channels including email, WhatsApp, Live Chat, social media, and telephone.
• Deliver exceptional customer service to both internal and external stakeholders by consistently demonstrating a positive, empathetic, and professional attitude.
• Handle customer complaints effectively by providing appropriate solutions and alternatives within established timelines, and ensuring proper follow-up until full resolution is achieved.
• Collaborate with cross-functional teams to ensure timely and accurate resolution of customer issues.
• Actively participate in department-led projects, initiatives, and related activities as required.
• Ensure full adherence to compliance requirements and established business processes.
• Undertake any additional tasks and responsibilities as assigned by the management team.

Skills

Customer service

Multichannel support

Written and verbal communication

Teamwork

Proactive / self-driven

Interpersonal skills

English proficiency

Education

Diploma or Bachelor's Degree in Business/Economics/Sales/Finance

Job description

AHAM Capital in Kuala Lumpur is seeking a customer service professional to manage inquiries across email, WhatsApp, live chat, social media, and phone, delivering professional, empathetic service while guiding customers through basic setup.

You will work with cross-functional teams to resolve issues, adhere to compliance, and support a diverse customer base; fresh graduates are encouraged to apply and opportunities for growth are offered.