Omnichannel Customer Support & Loyalty Specialist

Unicharm Malaysia Trading Sdn Bhd; Petaling Jaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

Unicharm Malaysia Trading Sdn Bhd is hiring for a customer service role focused on delivering timely, customer-centric support across multiple channels. You will resolve complaints, provide solutions, and keep thorough records of interactions to ensure satisfaction.

The position requires strong communication in English, Chinese, and Bahasa Malaysia, proficiency with MS Office and CRM tools, and experience with loyalty programs and data reporting. A Diploma or degree is preferred.

Qualifications

• Diploma or degree or equivalent certification holder or higher.
• Excellent written and verbal English, Chinese, and Bahasa Malaysia.
• Strong MS Office and Excel skills; CRM experience preferred.
• Experience with digital surveys and e-commerce platforms.

Responsibilities

• Handle omnichannel customer inquiries (in-person, phone, email, social media) and resolve issues promptly.
• Oversee loyalty programs and manage rewards, login/technical issues, and invoicing.
• Prepare monthly reports on product complaints, e-commerce reviews, and service KPIs.
• Maintain detailed records of customer interactions and feedback.
• Support process improvements and communicate with cross-functional teams.

Skills

Customer service

Communication

Organizational skills

Record keeping

Problem solving

Education

Diploma/degree or equivalent

Tools

MS Office/Excel

CRM platforms

Jotform

Google Forms

Social media tools

Job description

Unicharm Malaysia Trading Sdn Bhd is hiring for a customer service role focused on delivering timely, customer-centric support across multiple channels. You will resolve complaints, provide solutions, and keep thorough records of interactions to ensure satisfaction.

The position requires strong communication in English, Chinese, and Bahasa Malaysia, proficiency with MS Office and CRM tools, and experience with loyalty programs and data reporting. A Diploma or degree is preferred.