Multichannel Customer Support Specialist

Summitnext Technologies; Alor Merah; On-site; MYR 22,000 - 25,000; Full time

Benefits offered by this job

EPF/ Socso

Maternity leave

Job summary

SummitNext Technologies Sdn. Bhd. is hiring a Customer Service Executive (Voice | Email | Live Chat) to support our Asia-Pacific clients.

You will handle inquiries, provide order status updates, returns and refunds, and document all interactions in the CRM system. Requirements include at least SPM (Diploma/Degree a plus), fluent Malay and English, and the ability to work in a fast-paced, rotating shift schedule including weekends and public holidays. Fresh graduates are welcome.

Qualifications

• Minimum SPM or equivalent (Diploma/Degree is an added advantage).
• Good command of Malay & English (both spoken and written).
• Customer service, call centre, or BPO experience is an advantage, but fresh graduates are encouraged to apply.

Responsibilities

• Handle customer enquiries professionally via voice calls, email, and live chat.
• Assist customers with order status, delivery updates, returns, refunds, account-related enquiries, and product information.
• Resolve customer concerns efficiently while adhering to company policies and service standards.
• Accurately document all customer interactions in the CRM system.
• Escalate complex issues to the relevant internal teams when necessary.
• Maintain high levels of customer satisfaction by providing timely and effective solutions.
• Meet individual and team KPIs, including quality, productivity, customer satisfaction (CSAT), and attendance.
• Stay updated on Shopee products, services, promotions, and internal processes.

Skills

Customer service

Communication

English

Malay language

Multitasking

Typing

Education

SPM

Diploma or Degree advantageous

Tools

CRM system

Job description

SummitNext Technologies Sdn. Bhd. is hiring a Customer Service Executive (Voice | Email | Live Chat) to support our Asia-Pacific clients.

You will handle inquiries, provide order status updates, returns and refunds, and document all interactions in the CRM system. Requirements include at least SPM (Diploma/Degree a plus), fluent Malay and English, and the ability to work in a fast-paced, rotating shift schedule including weekends and public holidays. Fresh graduates are welcome.