Customer Support

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 22,320 - 25,110; Full time

Benefits offered by this job

EPF

Socso

Birthday Leave

Annual Leave

Professional development opportunities

Career advancement opportunities

Job summary

A leading BPO and Technology Solutions provider in Sungai Petani is looking for a Customer Service Executive. The successful candidate will respond to customer inquiries, resolve complaints, and manage customer information efficiently. Proficiency in English and Malay with a diploma is required. Experience in BPO is a plus. The job offers a full-time role with a rotational shift and a competitive salary package, including performance-based incentives and extensive benefits to support professional growth.

Qualifications

• 1-2 years of BPO experience is an added advantage.
• Pleasant interpersonal skills and willingness to learn are required.
• Proficiency in computer operations is necessary.

Responsibilities

• Respond to customer inquiries through calls and emails.
• Resolve customer complaints to achieve satisfaction.
• Record and submit customer complaints using the internal system.

Skills

Excellent English communication

Excellent Malay communication

Customer-oriented mindset

Interpersonal skills

Ability to work under pressure

Education

Diploma and above

Tools

Office software proficiency

Job description

Job Description

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast‑paced working environment and work under pressure

Job Type

• Full-time, rotational shift, 5 days a week

Salary

• Basic RM2000
• Performance KPI (up to RM250 per month)

Benefits

• EPF, Socso
• Birthday Leave
• Maternity leave
• Annual Leave, Maternity Leave, Parental Leave, etc
• Opportunities for promotion
• Professional development

Expected Start Date:

• Immediately

Know more about us at:

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
• Website: https://summitnext.my/