Customer Experience Specialist — Multi-Channel Support

NETS; Kuala Lumpur; On-site; MYR 45,000 - 69,000; Full time

Job summary

NETS is seeking a Customer Service Officer to deliver prompt, professional support across calls and chats. You will maintain accurate CRM records and work toward personal and team targets, ensuring a high-quality customer experience.

Ideal candidates have a Diploma or higher and 2–3 years in a contact centre or customer service role, with strong problem-solving and teamwork abilities. This on-site role in Kuala Lumpur offers opportunities for growth.

Qualifications

• Diploma or higher qualification required.
• 2–3 years of experience in a contact centre or customer service role is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Handle customer enquiries via calls and chats, inbound and outbound.
• Follow up with internal teams to resolve issues and provide timely updates.
• Record all interactions accurately in the CRM and maintain data quality.
• Work toward individual and team performance targets.
• Escalate recurring issues or trends to team leaders for resolution.

Skills

Problem-solving mindset

Independent worker

Collaborative

Resilient

Under pressure

Education

Diploma or higher qualification

Tools

CRM system

Job description

NETS is seeking a Customer Service Officer to deliver prompt, professional support across calls and chats. You will maintain accurate CRM records and work toward personal and team targets, ensuring a high-quality customer experience.

Ideal candidates have a Diploma or higher and 2–3 years in a contact centre or customer service role, with strong problem-solving and teamwork abilities. This on-site role in Kuala Lumpur offers opportunities for growth.