Multi-Unit Operations Leader | Travel & Flexible Hours

Pegacorn Sdn Bhd; Selangor; On-site; MYR 120,000 - 192,000; Full time

Job summary

SUBWAY is seeking an Area Manager to oversee multiple restaurant locations in the assigned geographic area in Malaysia. You will drive operational excellence, manage staff, and foster a positive work environment while delivering exceptional customer experiences.

You will lead managers and teams to meet sales and profitability targets, ensure Subway standards and procedures are followed, and coach staff to develop through training and new-hire programs.

Qualifications

• Strong leadership, team-building, and interpersonal skills.
• Exceptional customer service and effective leadership are essential.
• Proven track record of achieving and exceeding sales and profitability targets.
• Willingness to travel and work flexible hours including weekends.

Responsibilities

• Provides leadership to managers and staff in the geographic area to ensure compliance with standards as set in the SUBWAY Operations Manual and applicable government regulations.
• Monitor and manage operational performance, including sales, profitability, and compliance with Subway standards and policies.
• Work with staff to achieve sales goals, by using available reports to identify opportunities.
• Ensure the highest level of customer service and food quality is maintained at all locations.
• Ensures that correct operational procedures are followed and takes corrective action if necessary.
• In still a sense of ownership and accountability for money, stocks and company property on the restaurant team.
• Responsible in the daily movement of money and products.
• Coaches and trains Managers, Assistant Managers, and Senior Sandwich Artists for operational excellence, helps to develop new hire orientation programs and rewards programs, monitors training processes to ensure quality training of employees.
• Communicates changes of food preparations formulas, standards, etc to restaurant team.
• Supports local and national marketing initiatives.
• Reports to Directors on the restaurants’ weekly progress and performance. Identify areas of improvement.
• Completes online coursework on the University of SUBWAY as directed.

Skills

Leadership

Team-building

Interpersonal skills

Customer service

Sales targets

Education

Diploma or equivalent

Job description

SUBWAY is seeking an Area Manager to oversee multiple restaurant locations in the assigned geographic area in Malaysia. You will drive operational excellence, manage staff, and foster a positive work environment while delivering exceptional customer experiences.

You will lead managers and teams to meet sales and profitability targets, ensure Subway standards and procedures are followed, and coach staff to develop through training and new-hire programs.