Area Manager/ District Manager (Subway)

Pegacorn Sdn Bhd; Selangor; On-site; MYR 120,000 - 192,000; Full time

Job summary

SUBWAY is seeking an Area Manager to oversee multiple restaurant locations in the assigned geographic area in Malaysia. You will drive operational excellence, manage staff, and foster a positive work environment while delivering exceptional customer experiences.

You will lead managers and teams to meet sales and profitability targets, ensure Subway standards and procedures are followed, and coach staff to develop through training and new-hire programs.

Qualifications

• Strong leadership, team-building, and interpersonal skills.
• Exceptional customer service and effective leadership are essential.
• Proven track record of achieving and exceeding sales and profitability targets.
• Willingness to travel and work flexible hours including weekends.

Responsibilities

• Provides leadership to managers and staff in the geographic area to ensure compliance with standards as set in the SUBWAY Operations Manual and applicable government regulations.
• Monitor and manage operational performance, including sales, profitability, and compliance with Subway standards and policies.
• Work with staff to achieve sales goals, by using available reports to identify opportunities.
• Ensure the highest level of customer service and food quality is maintained at all locations.
• Ensures that correct operational procedures are followed and takes corrective action if necessary.
• In still a sense of ownership and accountability for money, stocks and company property on the restaurant team.
• Responsible in the daily movement of money and products.
• Coaches and trains Managers, Assistant Managers, and Senior Sandwich Artists for operational excellence, helps to develop new hire orientation programs and rewards programs, monitors training processes to ensure quality training of employees.
• Communicates changes of food preparations formulas, standards, etc to restaurant team.
• Supports local and national marketing initiatives.
• Reports to Directors on the restaurants’ weekly progress and performance. Identify areas of improvement.
• Completes online coursework on the University of SUBWAY as directed.

Skills

Leadership

Team-building

Interpersonal skills

Customer service

Sales targets

Education

Diploma or equivalent

Job description

Overview:

As an Area Manager at SUBWAY, you will play a crucial role in overseeing multiple restaurant locations within the assigned geographic area.

You will be responsible for ensuring operational excellence, managing staff, and, focus on in-store issues & fostering a positive work environment.

Exceptional Customer Service and Effective Leadership is a major component of this position.

If you are a motivated and experienced leader with a passion for delivering great customer experiences, we want to hear from you!

Key Responsibilities:

Provides leadership to managers and staff in the geographic area to ensure compliance with standards as set in the SUBWAY Operations Manual and applicable government regulations.

Monitor and manage operational performance, including sales, profitability, and compliance with Subway standards and policies.

Work with staff to achieve sales goals, by using available reports to identify opportunities.

Ensure the highest level of customer service and food quality is maintained at all locations.

Ensures that correct operational procedures are followed and takes corrective action if necessary.

In still a sense of ownership and accountability for money, stocks and company property on the restaurant team.

Responsible in the daily movement of money and products.

Coaches and trains Managers, Assistant Managers, and Senior Sandwich Artists for operational excellence, helps to develop new hire orientation programs and rewards programs, monitors training processes to ensure quality training of employees.

Communicates changes of food preparations formulas, standards, etc to restaurant team.

Supports local and national marketing initiatives.

Reports to Directors on the restaurants’ weekly progress and performance. Identify areas of improvement.

Completes online coursework on the University of SUBWAY as directed.

Job Requirements:

Education: Diploma or equivalent, college degree preferred.

Previous experience as an Area Manager or similar role in the fast-food chain or QSR industry

Proven track record of achieving and exceeding sales and profitability targets

Strong leadership, team-building, and interpersonal skills.

Exceptional problem-solving abilities and a customer-focused mindset.

Must be able to draw on Operations experience and knowledge of SUBWAY’s procedures to recommend appropriate solutions to restaurant problems.

Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing and walking the entire workday. Must have the ability to lift 5kg frequently and up to 15kg occasionally

Willingness to travel and work flexible hours including PH & weekends as needed