Multi-Store Retail Operations Leader

MR DIY Malaysia; Taiping; On-site; MYR 78,000 - 134,000; Full time

Job summary

MR DIY Malaysia is seeking a results-driven Regional Operations Manager to lead a portfolio of stores in Perak and surrounding areas, driving sales growth, profitability, and exceptional customer service. You will monitor performance, coach branch managers, ensure SOP compliance, and implement efficiency initiatives across merchandising, inventory, and loss prevention.

This role requires travel within the zone and strong analytical skills.

Qualifications

• Bachelor's degree in Business Administration, Business Management, Retail Management, Marketing, Operations Management, or related field.
• Minimum 5 years of experience in retail operations, preferably in a multi-store environment.
• Strong leadership and ability to drive operational performance.
• Knowledge of SOPs, compliance, and store standards.
• Excellent analytical, communication, and stakeholder management skills.
• Willing to travel within assigned zone.
• Proficient in analyzing sales reports and KPIs.

Responsibilities

• Manage and oversee the performance of assigned stores to achieve sales, profitability, and customer service targets.
• Monitor and analyse store performance, KPIs, payroll budgets, and operating expenses to identify improvements.
• Conduct regular store visits to ensure compliance with SOPs, safety, and standards.
• Lead, coach, and develop Branch Managers to improve performance.
• Develop and implement strategies to enhance efficiency, sales, service, and loss prevention.
• Identify gaps and implement action plans to improve productivity and profitability.
• Ensure execution of marketing strategies and promotional campaigns across stores.
• Monitor inventory, stock levels, shrinkage, and procurement to prevent overstocking or understocking.
• Collaborate with departments to plan and monitor projects and initiatives.
• Prepare and present performance reports to Management with recommendations.

Skills

Leadership

Analytical

Communication

Stakeholder management

Travel willingness

Multi-store operations

Education

Bachelor's Degree in Business Administration

Job description

MR DIY Malaysia is seeking a results-driven Regional Operations Manager to lead a portfolio of stores in Perak and surrounding areas, driving sales growth, profitability, and exceptional customer service. You will monitor performance, coach branch managers, ensure SOP compliance, and implement efficiency initiatives across merchandising, inventory, and loss prevention.

This role requires travel within the zone and strong analytical skills.