Multi Store Manager

Valiram; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Staff discounts

Structured training

Job summary

Valiram, a leading luxury retail group, is seeking a seasoned Multi-Store Manager for Swarovski brands across multiple locations. You will drive sales performance, develop store teams, and ensure outstanding client experiences.

The role requires 8–10 years in retail with 5+ years in store management, a track record in luxury goods, strong commercial acumen, and excellent leadership. English fluency is essential; additional languages are a plus.

Qualifications

• 8–10 years of retail experience, including 5+ years in store management.
• Track record in driving sales and leading high-performing teams.
• Experience in luxury, premium fashion, watches, jewellery, or lifestyle retail preferred.
• Fluent in English; additional languages are an advantage.
• Diploma/Degree preferred; SPM holders with strong retail leadership experience are encouraged to apply.

Responsibilities

• Drive sales growth and profitability across stores.
• Lead, coach, and develop store management teams.
• Deliver outstanding client experiences and build customer loyalty.
• Ensure operational excellence, SOP compliance, and inventory integrity.
• Analyze sales trends and implement strategies to maximize performance.
• Manage stock control, loss prevention, and store productivity.

Skills

Retail leadership

Store management

Sales optimization

Data-driven

Leadership

Stakeholder management

Team development

English fluency

Education

Diploma/Degree

Job description

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade.

Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 600 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts. Learn more about us at www.valiram.com

• Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown, Grown Alchemist)
• Accessories (Swarovski, Mont Blanc)
• Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)

SUMMARY OF THE ROLE

Are you a results-driven retail leader with a passion for luxury and client experience?

Swarovski is looking for an experienced Multi-Store Manager to drive sales performance, develop high-performing teams, and deliver exceptional customer experiences across multiple locations.

What You'll Do:

• Drive sales growth and profitability across stores
• Lead, coach, and develop store management teams
• Deliver outstanding client experiences and build customer loyalty
• Ensure operational excellence, SOP compliance, and inventory integrity
• Analyze sales trends and implement strategies to maximize performance
• Manage stock control, loss prevention, and store productivity

What We're Looking For:

• 8–10 years of retail experience, including 5+ years in Store Management
• Proven track record in driving sales and leading high-performing teams
• Experience in luxury, premium fashion, watches, jewellery, or lifestyle retail preferred
• Strong commercial acumen and data-driven decision-making skills
• Excellent leadership, communication, and stakeholder management abilities
• Diploma/Degree preferred (SPM holders with strong retail leadership experience are encouraged to apply)
• Fluent in English; additional languages are an advantage

Why work with Valiram:

• Represent a globally renowned luxury brand
• Lead multiple stores and drive business success
• Accelerate your career with structured training and development
• Inspire and develop high-performing retail teams
• Enjoy competitive rewards, recognition, and staff discounts
• Thrive in a dynamic, customer-focused environment with strong leadership support