Retail Associate

Graduan-Masca Career fair 2018; Kuala Lumpur; On-site; MYR 20,000 - 36,000; Full time

Benefits offered by this job

Staff discounts

Career growth & training

Job summary

Valiram is recruiting for a Retail Associate to represent the brand on the sales floor, delivering exceptional customer service, driving sales, and supporting daily store operations. You will ensure presentation standards, assist with inventory, and contribute to a positive shopping experience.

The role requires focus on hitting sales targets, applying sales strategies, and maintaining product knowledge. Mandarin language skills are advantageous; weekend work may be required.

Qualifications

• Excellent customer service and communication abilities.
• Ability to work flexible hours, including weekends.
• Proficiency in other languages, including Mandarin, is advantageous.

Responsibilities

• Represent the brand on the sales floor by delivering exceptional customer service, driving sales, and supporting daily store operations.
• Ensure store presentation standards are maintained, assist with inventory handling, and contribute to a positive and engaging shopping experience.
• Hit individual sales targets and execute sales strategies as directed by Managers.

Skills

Customer service

Communication

Multilingual

Education

Diploma/Bachelor’s degree desirable

Tools

POS systems

Job description

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.

Learn more about us at www.valiram.com

Valiram Brands

Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown) Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc) Accessories (Swarovski, Mont Blanc) Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos) F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party) Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega)

Summary Of The Role

Represent the brand on the sales floor by delivering exceptional customer service, driving sales, and supporting daily store operations. Ensure store presentation standards are maintained, assist with inventory handling, and contribute to a positive and engaging shopping experience

Key Responsibility

• Work to hit individual sales and other store targets.
• Execute sales strategies and action plans implemented by the Managers
• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience for customers.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neat and tidy at all times.
• Ensure visual merchandising is implemented efficiently.

Key Requirements

• Experience in Retail setting is beneficial for Retail Associates and necessary for Senior Retail Associates and above.
• SPM/Diploma/Bachelor’s degree (desirable) in related field or equivalent experience.
• Excellent customer service and communication abilities.
• Ability to work flexible hours, including weekends.
• Proficiency in other languages, including Mandarin, is advantageous

Why Work With Us

• Career growth & training opportunities with real progression pathways
• Competitive incentives, recognition & staff discounts across our brands
• Supportive, fast-paced team culture with strong on-the-ground coaching