Multi-Site Hostel Operations Manager

UNITAR International University; Petaling Jaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

UNITAR International University in Malaysia seeks an experienced Hostel Operations & Management leader to oversee daily hostel operations, ensuring a safe, clean and conducive living environment. You will manage room allocations, bookings, check-in/out and student placements, while guiding the warden team and improving SOPs.

Responsibilities include occupancy monitoring, demand forecasting, vendor management, and cross-campus coordination.

Qualifications

• Bachelor's degree in Facilities/Property Management, Hospitality, Business Admin, or related field.
• 3–5 years' experience in hostel management, property operations, or facilities administration.
• Proven ability to manage multi-site operations and lead remote teams.
• Knowledge of tenancy law, health & safety standards, and budgeting practices.

Responsibilities

• Oversee daily hostel operations to ensure a safe, clean, and conducive living environment.
• Oversee room allocations, bookings, check-in/out processes, and student placements.
• Monitor hostel occupancy, retention trends, and demand forecasting.
• Resolve student issues professionally and promptly.
• Manage and guide the warden team, including performance and workforce scheduling.
• Implement continuous improvements to hostel SOPs and policies.

Skills

Organizational skills

Communication skills

Problem-solving

Multi-site operations

Remote team leadership

Travel to campuses

Budgeting basics

Health & safety knowledge

Education

Bachelor's degree in Facilities/Property Management

Job description

UNITAR International University in Malaysia seeks an experienced Hostel Operations & Management leader to oversee daily hostel operations, ensuring a safe, clean and conducive living environment. You will manage room allocations, bookings, check-in/out and student placements, while guiding the warden team and improving SOPs.

Responsibilities include occupancy monitoring, demand forecasting, vendor management, and cross-campus coordination.