Manager – Hostel Operations

UNITAR International University; Petaling Jaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

UNITAR International University in Malaysia seeks an experienced Hostel Operations & Management leader to oversee daily hostel operations, ensuring a safe, clean and conducive living environment. You will manage room allocations, bookings, check-in/out and student placements, while guiding the warden team and improving SOPs.

Responsibilities include occupancy monitoring, demand forecasting, vendor management, and cross-campus coordination.

Qualifications

• Bachelor's degree in Facilities/Property Management, Hospitality, Business Admin, or related field.
• 3–5 years' experience in hostel management, property operations, or facilities administration.
• Proven ability to manage multi-site operations and lead remote teams.
• Knowledge of tenancy law, health & safety standards, and budgeting practices.

Responsibilities

• Oversee daily hostel operations to ensure a safe, clean, and conducive living environment.
• Oversee room allocations, bookings, check-in/out processes, and student placements.
• Monitor hostel occupancy, retention trends, and demand forecasting.
• Resolve student issues professionally and promptly.
• Manage and guide the warden team, including performance and workforce scheduling.
• Implement continuous improvements to hostel SOPs and policies.

Skills

Organizational skills

Communication skills

Problem-solving

Multi-site operations

Remote team leadership

Travel to campuses

Budgeting basics

Health & safety knowledge

Education

Bachelor's degree in Facilities/Property Management

Job description

Hostel Operations & Management

• Lead and manage daily hostel operations to ensure a safe, clean, and conducive living environment.
• Oversee room allocations, bookings, check-in/out processes, and student placements.
• Monitor hostel occupancy, retention trends, and demand forecasting.
• Resolve student issues professionally and promptly.
• Manage and guide the warden team, including performance and workforce scheduling.
• Implement continuous improvements to hostel SOPs and policies.

Monitoring & Campus Coordination

• Lead hostel operations across all UCs with structured governance.
• Conduct regular audits and ensure compliance with safety, regulatory, and welfare standards.
• Standardize procedures across all campuses for smooth operations.
• Act as the main liaison between HQ and campus teams.

Vendor & Contract Management

• Manage hostel service providers and ensure contractual compliance.
• Conduct vendor evaluations and ensure service quality.
• Review invoices and documentation before Finance processing.

Fiscal & Contractual Oversight

• Manage hostel budgets, expenditure, and cost control.
• Oversee tenancy agreements, rentals, contract renewals, and procurement processes.

Facilities Maintenance

• Ensure all hostel facilities are properly maintained.
• Oversee repairs, refurbishments, and preventive maintenance.
• Manage hostel inventories and asset registers.

Documentation & Reporting

• Maintain logs, reports, maintenance records, and occupancy data.
• Prepare periodic management reports on operations and improvements.

Requirements

• Bachelor’s degree in Facilities/Property Management, Hospitality, Business Admin, or related field.
• 3–5 years' experience in hostel management, property operations, or facilities administration.
• Proven ability to manage multi-site operations and lead remote teams.
• Strong organizational, communication, and problem-solving skills.
• Knowledge of tenancy law, health & safety standards, and budgeting practices.
• Willingness to travel to various campuses across Malaysia.

In 1997, UNITAR International University was established as the first virtual university in Southeast Asia and one of the earliest private universities in Malaysia. The university achieved a significant milestone by becoming the first institution in Asia to receive a QS 5-Star Rating in the Online Learning category. This recognition underscores UNITAR's commitment to innovative and accessible education.

UNITAR Education Group fosters a high-performance culture rooted in its commitment to academic and professional excellence. This culture is evident through its rigorous standards, continuous improvement efforts, and dedication to producing industry-ready graduates.

In 1997, UNITAR International University was established as the first virtual university in Southeast Asia and one of the earliest private universities in Malaysia. The university achieved a significant milestone by becoming the first institution in Asia to receive a QS 5-Star Rating in the Online Learning category. This recognition underscores UNITAR's commitment to innovative and accessible education.

UNITAR Education Group fosters a high-performance culture rooted in its commitment to academic and professional excellence. This culture is evident through its rigorous standards, continuous improvement efforts, and dedication to producing industry-ready graduates.