Manager – Hostel Operations

UNITAR International University; Selangor; On-site; MYR 67,000 - 100,000; Full time

Job summary

UNITAR International University – Petaling is seeking a Hostel Operations & Management lead to oversee daily hostel operations, room allocations, and student placements across multiple campuses in Malaysia. The role focuses on safety, cleanliness, occupancy forecasting, and issue resolution, while guiding the warden team and improving SOPs.

The ideal candidate will have a bachelor’s degree in a related field and 3–5 years of hostel or facilities experience, with strong organizational,

Qualifications

• Bachelor’s degree in Facilities/Property Management, Hospitality, Business Admin, or related field.
• 3–5 years of hostel management, property operations, or facilities administration.
• Proven ability to manage multi-site operations and lead remote teams.
• Strong organizational, communication, and problem-solving skills.
• Knowledge of tenancy law, health & safety standards, and budgeting practices.
• Willingness to travel to various campuses across Malaysia.

Responsibilities

• Lead and manage daily hostel operations to ensure a safe, clean, and conducive living environment.
• Oversee room allocations, bookings, check-in/out processes, and student placements.
• Monitor hostel occupancy, retention trends, and demand forecasting.
• Resolve student issues professionally and promptly.
• Manage and guide the warden team, including performance and workforce scheduling.
• Implement continuous improvements to hostel SOPs and policies.
• Lead hostel operations across all UCs with structured governance.
• Conduct regular audits and ensure compliance with safety, regulatory, and welfare standards.
• Standardize procedures across all campuses for smooth operations.
• Act as the main liaison between HQ and campus teams.
• Manage hostel service providers and ensure contractual compliance.
• Conduct vendor evaluations and ensure service quality.
• Review invoices and documentation before Finance processing.
• Manage hostel budgets, expenditure, and cost control.
• Oversee tenancy agreements, rentals, contract renewals, and procurement processes.
• Ensure all hostel facilities are properly maintained.
• Oversee repairs, refurbishments, and preventive maintenance.
• Manage hostel inventories and asset registers.
• Maintain logs, reports, maintenance records, and occupancy data.
• Prepare periodic management reports on operations and improvements.

Skills

Leadership

Communication

Problem solving

Budgeting

Facilities management

Multi-site operations

Contract management

Tenancy law

Health & safety

Travel willingness

Education

Bachelor’s degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

UNITAR International University – Petaling

Hostel Operations & Management

• Lead and manage daily hostel operations to ensure a safe, clean, and conducive living environment.
• Oversee room allocations, bookings, check-in/out processes, and student placements.
• Monitor hostel occupancy, retention trends, and demand forecasting.
• Resolve student issues professionally and promptly.
• Manage and guide the warden team, including performance and workforce scheduling.
• Implement continuous improvements to hostel SOPs and policies.

Monitoring & Campus Coordination

• Lead hostel operations across all UCs with structured governance.
• Conduct regular audits and ensure compliance with safety, regulatory, and welfare standards.
• Standardize procedures across all campuses for smooth operations.
• Act as the main liaison between HQ and campus teams.

Vendor & Contract Management

• Manage hostel service providers and ensure contractual compliance.
• Conduct vendor evaluations and ensure service quality.
• Review invoices and documentation before Finance processing.

Fiscal & Contractual Oversight

• Manage hostel budgets, expenditure, and cost control.
• Oversee tenancy agreements, rentals, contract renewals, and procurement processes.

Facilities Maintenance

• Ensure all hostel facilities are properly maintained.
• Oversee repairs, refurbishments, and preventive maintenance.
• Manage hostel inventories and asset registers.

Documentation & Reporting

• Maintain logs, reports, maintenance records, and occupancy data.
• Prepare periodic management reports on operations and improvements.

Requirements

• Bachelor’s degree in Facilities/Property Management, Hospitality, Business Admin, or related field.
• 3–5 years' experience in hostel management, property operations, or facilities administration.
• Proven ability to manage multi-site operations and lead remote teams.
• Strong organizational, communication, and problem-solving skills.
• Knowledge of tenancy law, health & safety standards, and budgeting practices.
• Willingness to travel to various campuses across Malaysia.