Restaurant Operations Leader

HTFU RESTAURANT SDN BHD; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

HTFU RESTAURANT SDN BHD in Petaling Jaya is seeking an Outlet Manager to lead daily operations across our outlets. You will manage costs, schedules, and staff performance to ensure smooth service and high quality.

The role requires at least 3 years in a similar position, fluency in English and Bahasa Malaysia, SPM, and strong leadership. You will train teams on SOPs, handle admin tasks, and maintain excellent customer service in a fast-paced environment.

Qualifications

• At least 3 years of working experience in a similar position; preference in Food & Beverage, Hospitality or Retail.
• Proficiency in English and Bahasa Malaysia, both written and spoken.
• SPM is required.
• Basic computer skills (MS Excel/Word) are required.
• Strong leadership and team management abilities.
• Willing to work shifts, weekends and public holidays.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced environment and under pressure.
• Responsible, proactive and customer service oriented.

Responsibilities

• Efficiently manage outlet costs to spend within budget.
• Accurately allocate petty cash and manage funds.
• Relocate manpower across outlets to support operations.
• Audit stock levels and place orders to maintain inventory.
• Ensure food and drink quality is consistently maintained.
• Monitor outlet cleanliness and maintain equipment functioning.
• Provide training on SOPs and menu items to staff.
• Deliver advanced customer service and resolve issues promptly.
• Complete monthly paperwork accurately and on time.
• Plan and announce staff schedules two weeks in advance.

Skills

Outlet management

Leadership

Customer service

English (written and spoken)

Bahasa Malaysia

Shift work

Stock control

Training

Communication

Education

SPM

Tools

Microsoft Excel

Microsoft Word

Job description

HTFU RESTAURANT SDN BHD in Petaling Jaya is seeking an Outlet Manager to lead daily operations across our outlets. You will manage costs, schedules, and staff performance to ensure smooth service and high quality.

The role requires at least 3 years in a similar position, fluency in English and Bahasa Malaysia, SPM, and strong leadership. You will train teams on SOPs, handle admin tasks, and maintain excellent customer service in a fast-paced environment.