Multi-Outlet F&B Operations Leader | SOPs & Training

Jobstreet Malaysia; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking an experienced F&B Area Operations Manager to oversee multiple outlets, work closely with the Founder, and drive growth.

You will lead Store Managers, develop SOPs, monitor food and labor costs, and implement systems to improve profitability and service consistency across all outlets.

This hands-on leadership role requires travel between Johor Bahru outlets and a track record of performance improvement.

Qualifications

• Minimum 5 years of F&B experience.
• Experience as an Area Manager, Operations Manager, Cluster Manager or Multi-Outlet Manager.
• Strong SOP implementation and staff training.
• Experience managing Store Managers.
• Willing to travel between outlets in Johor Bahru.

Responsibilities

• Oversee daily operations of multiple F&B outlets.
• Lead, coach and develop Store Managers and outlet teams.
• Ensure consistency in food quality, service and operating standards.
• Develop and implement SOPs, checklists and operational systems.
• Establish structured staff training and onboarding processes.
• Conduct regular outlet visits, audits and performance reviews.
• Monitor sales, food cost, labour cost, wastage and inventory.
• Identify operational issues and implement effective solutions.
• Improve productivity, efficiency and profitability across outlets.

Skills

Leadership

F&B Operations

SOP Implementation

Staff Training

Travel to outlets

Job description

Jora Malaysia is seeking an experienced F&B Area Operations Manager to oversee multiple outlets, work closely with the Founder, and drive growth.

You will lead Store Managers, develop SOPs, monitor food and labor costs, and implement systems to improve profitability and service consistency across all outlets.

This hands-on leadership role requires travel between Johor Bahru outlets and a track record of performance improvement.