Mortgage Funding Operations Lead — STP & Automation

Hong Leong Bank; Malaysia; On-site; MYR 90,000 - 140,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks a seasoned operations leader for Mortgage Funding. You will oversee daily operations, drive STP and process automation for mortgage disbursements, and ensure compliance with risk and governance standards.

The role requires 5–8+ years in retail banking operations, hands‑on STP implementations, and strong leadership with English proficiency. Report to senior management and ensure business continuity within a dynamic banking environment.

Qualifications

• 5–8+ years in retail banking operations with Mortgage Processing focus.
• Hands-on STP implementations, automation, and system migrations.
• Experience supervising operational teams and providing processing backup.
• Strong leadership, planning, and English communication skills.

Responsibilities

• Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy.
• Process Automation & Transformation: Drive Straight‑Through Processing (STP) implementation and continuous system transformation for mortgage disbursements.
• Compliance, Risk Management & Governance: Conduct SOP reviews, audit oversight, and compliance checks.
• Business Continuity & Operational Resilience: Function as primary person‑in‑charge for BIA, LOD threshold monitoring, BCP maintenance, DRP testing, and annual Risk Assessments.
• Cross‑Functional Collaboration & Escalation: Act as the primary operational contact across internal departments and resolve high‑priority loan processing escalations.

Skills

STP implementation

Process automation

Leadership

Operational risk

Capacity planning

Education

Bachelor's Degree in Banking/Finance/Business Administration

Job description

Hong Leong Bank in Malaysia seeks a seasoned operations leader for Mortgage Funding. You will oversee daily operations, drive STP and process automation for mortgage disbursements, and ensure compliance with risk and governance standards.

The role requires 5–8+ years in retail banking operations, hands‑on STP implementations, and strong leadership with English proficiency. Report to senior management and ensure business continuity within a dynamic banking environment.