Manager - Retail Credit Operations (Mortgage Funding)

Hong Leong Bank Berhad; Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia seeks a senior operations leader to oversee Mortgage Funding daily operations, drive automation, and ensure risk compliance within mortgage disbursement workflows. This role involves hands‑on operational management, including backup processing during manpower shortages, and leading key transformation initiatives to streamline disbursement processes.

You will manage capacity planning, oversee STP implementations, and coordinate cross‑functional escalations,

Qualifications

• 5–8+ years of retail/consumer banking operations experience, with an operational focus on Mortgage Processing, Loan Disbursement, and Funding.
• Hands‑on experience leading Straight‑Through Processing (STP) implementations, process automation, and system migrations.
• Experience supervising operational teams, managing workload allocation, and providing hands‑on processing backup.
• Strong management, leadership, planning, and organizational skills.
• Sound problem‑solving, decision‑making skills, and a good command of English.

Responsibilities

• Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy. Actively provide direct capacity planning and operational backup during volume spikes and manpower shortages.
• Process Automation & Continuous Transformation: Drive Straight-Through Processing (STP) implementation and continuous system transformation for mortgage disbursements, with a focus on LOADS auto-disbursements.
• Compliance, Risk Management & Governance: Conduct SOP reviews, audit oversight, and compliance checks. Serve as the designated RCSA Checker and Operational Risk Representative (ORR).
• Business Continuity & Operational Resilience: Function as primary person‑in‑charge for BIA, LOD threshold monitoring, BCP maintenance, DRP testing, and annual Risk Assessments.
• Cross-Functional Collaboration & Escalation: Act as the primary operational contact across internal departments and resolve high‑priority loan processing escalations.

Education

Bachelor’s Degree in Banking, Finance, Business Administration, Economics, or a related discipline.

Job description

If you are looking to excel and make a difference, take a closer look at us…

Overview

Oversees daily operations and service execution within Mortgage Funding while driving unit process automation, system enhancements, and operational risk compliance. This role combines hands‑on operational management—including backup processing during manpower shortages—with leading key transformation initiatives to streamline mortgage disbursement workflows. The successful candidate will report to Head – Retail Operation.

Key Responsibilities And Accountabilities

Functional (job responsibilities)

• Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy. Actively provide direct capacity planning and operational backup during volume spikes and manpower shortages.
• Process Automation & Continuous Transformation: Drive Straight-Through Processing (STP) implementation and continuous system transformation for mortgage disbursements, with a focus on LOADS auto-disbursements.
• Compliance, Risk Management & Governance: Conduct SOP reviews, audit oversight, and compliance checks. Serve as the designated RCSA Checker and Operational Risk Representative (ORR).
• Business Continuity & Operational Resilience: Function as primary person‑in‑charge for BIA, LOD threshold monitoring, BCP maintenance, DRP testing, and annual Risk Assessments.
• Cross-Functional Collaboration & Escalation: Act as the primary operational contact across internal departments and resolve high‑priority loan processing escalations.

Jobholder Requirements

• Malaysian citizen.

Education/Qualification

• Bachelor’s Degree in Banking, Finance, Business Administration, Economics, or a related discipline.

Experience/Requirements

• 5–8+ years of retail/consumer banking operations experience, with an operational focus on Mortgage Processing, Loan Disbursement, and Funding.
• Hands‑on experience leading Straight‑Through Processing (STP) implementations, process automation, and system migrations.
• Experience supervising operational teams, managing workload allocation, and providing hands‑on processing backup.
• Strong management, leadership, planning, and organizational skills.
• Sound problem‑solving, decision‑making skills, and a good command of English.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation.