Mortgage Operations Lead - STP & Automation

Hong Leong Bank Berhad; Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia seeks a senior operations leader to oversee Mortgage Funding daily operations, drive automation, and ensure risk compliance within mortgage disbursement workflows. This role involves hands‑on operational management, including backup processing during manpower shortages, and leading key transformation initiatives to streamline disbursement processes.

You will manage capacity planning, oversee STP implementations, and coordinate cross‑functional escalations,

Qualifications

• 5–8+ years of retail/consumer banking operations experience, with an operational focus on Mortgage Processing, Loan Disbursement, and Funding.
• Hands‑on experience leading Straight‑Through Processing (STP) implementations, process automation, and system migrations.
• Experience supervising operational teams, managing workload allocation, and providing hands‑on processing backup.
• Strong management, leadership, planning, and organizational skills.
• Sound problem‑solving, decision‑making skills, and a good command of English.

Responsibilities

• Operational Oversight & Manpower Backup: Lead daily administration and SLA management to maintain processing accuracy. Actively provide direct capacity planning and operational backup during volume spikes and manpower shortages.
• Process Automation & Continuous Transformation: Drive Straight-Through Processing (STP) implementation and continuous system transformation for mortgage disbursements, with a focus on LOADS auto-disbursements.
• Compliance, Risk Management & Governance: Conduct SOP reviews, audit oversight, and compliance checks. Serve as the designated RCSA Checker and Operational Risk Representative (ORR).
• Business Continuity & Operational Resilience: Function as primary person‑in‑charge for BIA, LOD threshold monitoring, BCP maintenance, DRP testing, and annual Risk Assessments.
• Cross-Functional Collaboration & Escalation: Act as the primary operational contact across internal departments and resolve high‑priority loan processing escalations.

Education

Bachelor’s Degree in Banking, Finance, Business Administration, Economics, or a related discipline.

Job description

Hong Leong Bank Berhad in Malaysia seeks a senior operations leader to oversee Mortgage Funding daily operations, drive automation, and ensure risk compliance within mortgage disbursement workflows. This role involves hands‑on operational management, including backup processing during manpower shortages, and leading key transformation initiatives to streamline disbursement processes.

You will manage capacity planning, oversee STP implementations, and coordinate cross‑functional escalations,