Mobile Gaming Project
Transcosmos
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Job summary
Transcosmos Malaysia is seeking a Gaming Customer Support Representative to assist players via Live Chat and Email, delivering timely and professional help.
The role requires a passion for gaming, strong communication, and at least 6 months of working experience; gaming experience is highly preferred.
You will work on a rotational schedule, including weekends and public holidays, to ensure continuous support for players. Join a dynamic team and help create a positive player experience.
Qualifications
- Minimum 6 months of working experience.
- Passionate about gaming and familiar with the gaming industry.
- Candidates with gaming experience are highly preferred.
- Comfortable supporting customers through Live Chat and Email.
- Rotational schedule including shifts, weekends, and public holidays.
Responsibilities
- Provide timely and professional support to players via Live Chat and Email.
- Respond to player enquiries and assist in resolving issues.
- Ensure a positive and satisfactory experience for players.
- Follow company guidelines and procedures when handling player enquiries.
Skills
Job description
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
Are you passionate about gaming and enjoy helping other players? We are looking for a Gaming Customer Support Representative to join our team!
In this role, you will be responsible for supporting players and assisting with their enquiries through Live Chat and Email. If you are a gamer with good communication skills and enjoy providing support to others, we would love to hear from you!
- Provide timely and professional support to players via Live Chat and Email.
- Respond to player enquiries and assist in resolving issues.
- Ensure a positive and satisfactory experience for players.
- Follow company guidelines and procedures when handling player enquiries.
- Minimum 6 months of working experience.
- Passionate about gaming and familiar with the gaming industry.
- Candidates with gaming experience are highly preferred.
- Comfortable supporting customers through Live Chat and Email.
- Comfortable working on a rotational schedule, including shifts, weekends, and public holidays.
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