Gaming Support Specialist (Remote) - Entry Level Growth

Player Support Sdn. Bhd.; Selangor; On-site; MYR 24,000 - 42,000; Full time

Job summary

Jora Malaysia is seeking enthusiastic Player Support Agents to deliver outstanding experiences for players worldwide. This entry-level role involves assisting players via email, live chat, and online messaging, resolving issues, and contributing to improvements in the player experience.

You will engage with gaming communities, stay informed about game updates, and collaborate with teams to enhance support processes in a remote setup.

Qualifications

• Strong English communication skills (written and spoken).
• Willing to work rotational or night shifts.
• Good typing and computer skills.
• Ability to work independently in a remote environment.
• Critical thinking and problem-solving abilities.
• Familiar with Google Workspace or Microsoft Office.
• Stable internet connection and suitable work-from-home setup.

Responsibilities

• Assist players via email, live chat, and online messaging platforms.
• Resolve player issues professionally and efficiently.
• Investigate recurring problems and provide practical solutions.
• Maintain and improve internal knowledge base documentation.
• Work with internal teams to improve support processes and player satisfaction.
• Review cases and collaborate with teammates to maintain service quality.
• Stay updated on game features, updates, and player concerns.

Skills

English communication

Remote work setup

Problem solving

Tools

Google Workspace

Microsoft Office

Job description

Jora Malaysia is seeking enthusiastic Player Support Agents to deliver outstanding experiences for players worldwide. This entry-level role involves assisting players via email, live chat, and online messaging, resolving issues, and contributing to improvements in the player experience.

You will engage with gaming communities, stay informed about game updates, and collaborate with teams to enhance support processes in a remote setup.