Mobile Device Technician & Customer Service Expert

Jump Retail Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 29,000; Full time

Job summary

Jump Retail Sdn Bhd in Kuala Lumpur is seeking a Technician cum Customer Service for TRX Mall to diagnose, troubleshoot, and repair mobile devices while delivering friendly support to shoppers.

You will replace screens and batteries, perform software updates, and clearly explain issues to customers; weekend availability is required for this full‑time role. Proficiency with Android and multiple languages will be a plus.

Qualifications

• SPM/STPM/Diploma/Bachelor’s degree or relevant field; local maintenance qualification certificates.
• Good communication in Bahasa Malaysia, Bahasa English, and Mandarin.
• Familiarity with mobile operating systems, especially Android.
• Minimum 1 year of experience as a Mobile Technician.
• Able to work 5 days per week, including weekends.

Responsibilities

• Diagnose, troubleshoot, and repair mobile devices.
• Replace components like screens and batteries.
• Perform software updates and installations.
• Communicate effectively to explain technical issues and solutions to customers.
• Actively listen to customer needs and feedback for accurate problem-solving.

Job description

Jump Retail Sdn Bhd in Kuala Lumpur is seeking a Technician cum Customer Service for TRX Mall to diagnose, troubleshoot, and repair mobile devices while delivering friendly support to shoppers.

You will replace screens and batteries, perform software updates, and clearly explain issues to customers; weekend availability is required for this full‑time role. Proficiency with Android and multiple languages will be a plus.