MLBB Malaysia Community Ops Consultant

MOONTON GAMES; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

MOONTON GAMES is seeking a passionate Community Operations Specialist to manage the MLBB Malaysia community and drive engagement across Discord, Facebook Groups, WhatsApp and other channels. You will help grow participation, gather player feedback, and deliver insights to support game updates and campaigns.

You will collaborate with Marketing, Social Media, Game Operations and other teams to localize initiatives for Malaysian players, ensuring activities reflect local culture and trends while

Qualifications

• 1-3 years of experience in community management or related field.
• Passion for gaming or esports.
• Strong communication in English and Bahasa Malaysia.
• Familiarity with gaming platforms and social channels.
• Experience using AI tools for insights is a plus.

Responsibilities

• Manage and engage MLBB Malaysia's community platforms.
• Plan and execute online and offline community activities.
• Develop and maintain community SOPs and moderation guidelines.
• Work with moderators to ensure a positive community environment.
• Monitor player feedback and sentiment across platforms.
• Consolidate player feedback into actionable insights for internal teams.
• Support game updates and campaigns with sentiment reports.

Skills

Bilingual English/BM

Community moderation

Analytics and reporting

AI tools familiarity

Event planning

Tools

Discord

Facebook Groups

WhatsApp

Telegram

Job description

MOONTON GAMES is seeking a passionate Community Operations Specialist to manage the MLBB Malaysia community and drive engagement across Discord, Facebook Groups, WhatsApp and other channels. You will help grow participation, gather player feedback, and deliver insights to support game updates and campaigns.

You will collaborate with Marketing, Social Media, Game Operations and other teams to localize initiatives for Malaysian players, ensuring activities reflect local culture and trends while