Community Operation Specialist Consultant

MOONTON GAMES; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

MOONTON GAMES is seeking a passionate Community Operations Specialist to manage the MLBB Malaysia community and drive engagement across Discord, Facebook Groups, WhatsApp and other channels. You will help grow participation, gather player feedback, and deliver insights to support game updates and campaigns.

You will collaborate with Marketing, Social Media, Game Operations and other teams to localize initiatives for Malaysian players, ensuring activities reflect local culture and trends while

Qualifications

• 1-3 years of experience in community management or related field.
• Passion for gaming or esports.
• Strong communication in English and Bahasa Malaysia.
• Familiarity with gaming platforms and social channels.
• Experience using AI tools for insights is a plus.

Responsibilities

• Manage and engage MLBB Malaysia's community platforms.
• Plan and execute online and offline community activities.
• Develop and maintain community SOPs and moderation guidelines.
• Work with moderators to ensure a positive community environment.
• Monitor player feedback and sentiment across platforms.
• Consolidate player feedback into actionable insights for internal teams.
• Support game updates and campaigns with sentiment reports.

Skills

Bilingual English/BM

Community moderation

Analytics and reporting

AI tools familiarity

Event planning

Tools

Discord

Facebook Groups

WhatsApp

Telegram

Job description

We're looking for a passionate and player-focused Community Operations Specialist to manage and grow the MLBB Malaysia community. You'll be responsible for community engagement, moderation, player feedback, community activities and community insights, helping to create a positive and engaging experience for Malaysian players.

Key Responsibilities

Community Operations & Engagement

• Manage and engage MLBB Malaysia's community platforms, including Discord, Facebook Groups, WhatsApp, and other relevant channels.
• Plan and execute online and offline community activities to strengthen player engagement.
• Develop and maintain community SOPs, moderation guidelines, and engagement workflows.
• Work with moderators to ensure smooth daily community operations and a positive community environment.

Community Insights & Player Feedback

• Monitor community discussions, player feedback, and sentiment across platforms.
• Identify recurring concerns, emerging trends, and potential community issues.
• Consolidate player feedback into actionable insights for internal teams.
• Support game updates and campaigns by providing community sentiment and feedback reports.

Community Strategy & Localization

• Develop initiatives to grow and strengthen the MLBB Malaysia community.
• Identify opportunities to increase community participation and engagement.
• Ensure community initiatives are relevant to Malaysian culture, trends, and player behaviour.
• Collaborate with Marketing, Social Media, Game Operations, and other internal teams on community initiatives.

Requirements

• 1-3 years of experience in community management, community operations, customer engagement, or a related field.
• Passion for gaming, esports, or online communities.
• Strong communication skills in English and Bahasa Malaysia.
• Good understanding of gaming communities and platforms such as Discord, Facebook Groups, WhatsApp, Telegram, etc.
• Strong organizational, problem-solving, and interpersonal skills.
• Comfortable working with community data, feedback, and basic reporting.
• Able to work independently and manage multiple priorities in a fast-paced environment.
• Experience using AI tools such as ChatGPT, Claude, or Gemini to improve workflow, analyze feedback, or generate insights is an advantage.

Nice-to-Have

• Experience managing gaming or entertainment communities.
• Experience organizing online or offline community events.
• Experience working with moderators or community volunteers.
• Familiarity with social listening, sentiment analysis, or community management tools.
• Understanding of the Malaysian gaming and esports landscape.