Community & Social Media Growth Champion

EBC TECHNOLOGY MALAYSIA SDN. BHD.

Kuala Lumpur

On-site

MYR 67,000 - 100,000

Full time

5 days ago
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Job summary

EBC Technology Malaysia is seeking a Community & Social Media Engagement Specialist to manage daily interactions across major platforms and nurture an active online community in Kuala Lumpur.

You will respond to inquiries, build relationships with community members, help identify potential customers, and support influencer campaigns. Strong English and Mandarin and fintech familiarity are a plus in a fast-paced environment.

Qualifications

  • 2–3 years of experience in social media operations or related fields.
  • Experience managing Facebook, Instagram, TikTok, X, Telegram, or Discord.
  • Excellent communication and interpersonal skills to engage diverse online communities.
  • Strong customer service mindset to identify customer needs and business opportunities.
  • Self-motivated, detail-oriented, and able to thrive in a fast-paced environment.
  • Experience in fintech or online trading is an added advantage.
  • Fluency in English and Mandarin (spoken and written).

Responsibilities

  • Manage daily interactions across social media platforms, including comments and direct messages.
  • Respond promptly and professionally to user inquiries, providing accurate product and service information.
  • Build and maintain strong relationships with community members to foster engagement and brand loyalty.
  • Identify potential customers and qualified leads, escalating opportunities to the relevant business teams.
  • Monitor community feedback, discussions, and market sentiment to identify trends and improvement opportunities.
  • Support KOL and influencer campaigns by engaging with audiences and driving community participation.
  • Ensure timely follow-up on customer requests while maintaining a high standard of customer experience.
  • Collaborate with cross-functional teams to improve user engagement and community growth initiatives.
  • Perform any ad-hoc tasks assigned by superior.

Skills

Social media management
Community management
Customer support
KOL operations
Cross-functional collaboration
English & Mandarin

Education

Diploma or Bachelor's degree

Tools

Facebook
Instagram
TikTok
X/Twitter
Telegram
Discord

Job description

EBC Technology Malaysia is seeking a Community & Social Media Engagement Specialist to manage daily interactions across major platforms and nurture an active online community in Kuala Lumpur.

You will respond to inquiries, build relationships with community members, help identify potential customers, and support influencer campaigns. Strong English and Mandarin and fintech familiarity are a plus in a fast-paced environment.

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