Telemarketer cum Community Builder

GIANT PRODUCT SDN. BHD.; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

GIANT PRODUCT SDN. BHD. in Kuala Lumpur is seeking a proactive Community Manager to lead local organiser growth and energize a passionate network on our platform.

You will design onboarding playbooks, run training sessions, and implement an Ambassador program while aligning with Product and Marketing to reflect local needs.

Qualifications

• 2–4 years of experience in Community Management, Creator Growth, Event Management, User Acquisition, or PR/Marketing.
• Experience with marketplace apps, tech startups, or social platforms is preferred.
• Fluency in English; Bahasa Malaysia or Mandarin is a strong asset.

Responsibilities

• Recruitment & Outreach: identify and recruit local organisers in Kuala Lumpur to onboard them on our app.
• Onboarding & Training: build onboarding playbooks, starter kits, and run training sessions.
• Engagement & Retention: design an Ambassador/City Lead program and local reward structures.
• Event Strategy & Support: advise hosts on event formats, venues, promotion, and guidelines.
• Feedback Loop: represent Malaysian hosts, provide localization feedback to Product and Marketing.

Skills

Relationship Building

Communication

Persuasive Outreach

Tools

CRM tools

Job description

Fun project and nice working environment.

About Us

We are a start up an exciting,We are expanding our footprint in Malaysia and are looking for a high-energy, strategic, and people-first Community Manager to spearhead our local organiser growth. In this role, you will be the driving force behind finding, empowering, and retaining the passionate community leaders who host incredible real-world events on our platform.

Key Responsibilities

Recruitment & Outreach: Proactively identify and recruit passionate individuals, local influencers, and micro-community leaders in Kuala Lumpur to onboard them as organisers on our app.

Onboarding & Training: Build onboarding playbooks, starter kits, and host training sessions to set new organisers up for immediate success.

Engagement & Retention: Design and manage a local "Ambassador / City Lead" program, keeping organisers motivated through exclusive perks, community recognition, and local reward structures.

Event Strategy & Support: Consult with local hosts on event formatting, venue selection, local promotion, and community guidelines to ensure high-quality user experiences.

Feedback Loop: Act as the voice of our Malaysian hosts, gathering localization and product feedback to work closely with our Product and Marketing teams.

Key Requirements

Experience: 2–4 years of experience in Community Management, Creator Growth, Event Management, User Acquisition, or PR/Marketing. Experience with marketplace apps, tech startups, or social platforms is highly preferred.

Skills: Exceptional relationship-building, communication, and persuasive outreach skills. Fluent in English (proficiency in Bahasa Malaysia or Mandarin is a strong asset).

Mindset: Highly organized, self-motivated, and empathetic. You naturally know how to energize a network and make creators feel highly valued.

Tools: Familiarity with CRM tools, social media channels, and community platforms (such as Discord, Telegram, or Slack).