Microsoft Defender XDR Support Engineer – L1/L2

Avensys Consulting Pte Ltd; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Job summary

Avensys Consulting Pte Ltd is hiring a Microsoft Defender XDR Support Engineer – L1/L2 in Kuala Lumpur, Malaysia, on a 12-month renewable contract. You will provide 24x7 security operations support for MDE, MDCA, Defender XDR and Purview, working with cross‑functional teams to protect client environments.

The role requires a Bachelor’s degree in IT/cybersecurity or CS and hands-on experience with Microsoft Defender products, Intune, policy troubleshooting, and incident management.

Qualifications

• Bachelor’s degree in IT, cybersecurity, or CS preferred.
• 5+ years in cybersecurity, security operations, or enterprise tech support.
• Hands-on with MDE, MDCA, and Purview.
• Experience with 24x7 rotational support and incident management.
• Certifications like SC-200, MD-102, AZ-500 are advantageous.

Responsibilities

• Provide 24x7 support and hypercare for Microsoft Defender products and Purview.
• Monitor, triage, and investigate security-related issues.
• Review logs and configuration evidence to identify issues.
• Coordinate with SOC, IT, Endpoint, Intune, Identity, Compliance, and Operations teams.
• Escalate complex issues to L3 or Microsoft Support.
• Maintain accurate ticket updates and status reports.
• Support go-live, hypercare, and post-production activities per runbooks.
• Communicate effectively with client stakeholders for timely resolution.

Skills

Troubleshooting

Incident management

Cross-functional collaboration

24x7 support

Security operations

Communication skills

Education

Bachelor's degree in IT/Cybersecurity/CS

Tools

MDE

MDCA

Microsoft Purview

Intune

Job description

Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Microsoft Defender XDR Support Engineer – L1/L2. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

12 Months Renewable contract

ROLES AND RESPONSIBILITIES

• Provide 24x7 support and hypercare for Microsoft Defender for Endpoint (MDE), Defender for Cloud Apps (MDCA), Microsoft Defender XDR and Microsoft Purview.
• Monitor, triage and investigate security-related issues across Microsoft security platforms.
• Review logs, screenshots, device/policy status, connector status and configuration evidence to identify issues and impact.
• Troubleshoot MDE policies, Intune-related deployments, MDCA connectors/policies and Microsoft Purview capabilities including DLP, IRM and retention/DLM.
• Provide technical guidance and support for issue resolution, remediation and policy-related concerns.
• Coordinate with SOC, IT, Endpoint, Intune, Identity, Compliance and Operations teams to resolve issues.
• Escalate complex or unresolved issues to L3 engineers, SMEs, Microsoft Support or relevant platform owners.
• Maintain accurate ticket updates, issue trackers, investigation notes, resolution summaries and status reports.
• Support go-live, hypercare and post-production activities while following approved processes, runbooks and security standards.
• Communicate effectively with client stakeholders and ensure timely resolution and closure of issues

REQUIREMENTS

• Bachelor's degree in IT, Cybersecurity, Computer Science or a related field is preferred.
• Minimum 5+ 5+ years of experience in cybersecurity, security operations, endpoint security, Microsoft 365 security or enterprise technology support.
• Hands-on experience with Microsoft Defender for Endpoint (MDE), Microsoft Defender for Cloud Apps (MDCA) and Microsoft Purview.
• Good understanding of Microsoft Defender XDR and Microsoft Intune.
• Experience with security policy troubleshooting, including DLP, IRM, retention/DLM and endpoint policies.
• Strong troubleshooting, issue investigation, evidence analysis and problem-solving skills.
• Experience with L1/L2 support, incident/ticket management, escalation and hypercare/go-live support.
• Ability to work with cross-functional teams including SOC, Endpoint, Intune, Identity and Compliance.
• Strong communication and stakeholder management skills.
• Ability to work in a 24x7 rotational support environment.
• Experience in enterprise or regulated environments is an advantage.
• Microsoft certifications such as SC-200, MD-102, SC-900, AZ-500, SC-300 or SC-401 are advantageous.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression

CONSULTANT DETAILS

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