Microsoft Defender XDR Support

Avensys Consulting Pte Ltd; Kampung Malaysia Tambahan; Vor Ort; MYR 120.000 - 180.000; Vollzeit

Zusammenfassung

Avensys Consulting Pte Ltd in Malaysia is seeking an experienced Microsoft Defender XDR Support professional to join our security operations practice. You will provide L2 hypercare support for MDE, MDCA, and Microsoft Purview, aligning with signed-off designs and agreed support processes.

You will investigate escalated issues, review logs and policy status, offer remediation guidance, coordinate with client IT and SOC teams, and escalate to L3 when needed.

Qualifikationen

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field is preferred.
• Microsoft certifications such as SC-200, MD-102, SC-900, AZ-500, SC-300, SC-401 are desirable.

Aufgaben

• Provide L2 hypercare support for MDE, MDCA, and Microsoft Purview issues aligned to the signed-off design, build guidance, and agreed support process.
• Investigate escalated issues involving MDE policy deployment through Intune, MDCA connectors, data sources, policy behavior, and Purview configurations.
• Review screenshots, logs, connector status, device policy status, policy status, validation outputs, and configuration evidence to validate issue cause and impact.
• Provide technical remediation guidance for configuration deviations, policy behavior issues, DLP tuning, label publishing, IRM alert triage, retention behavior, and alert routing concerns.
• Coordinate with client IT, SOC, endpoint, Intune, identity, compliance, and operations teams to progress troubleshooting and confirm closure actions.
• Escalate unresolved or complex issues to L3 engineers, SMEs, Microsoft support, or platform owners where deeper product or design clarification is required.

Kenntnisse

Security support

Endpoint support

Microsoft Defender for Endpoint

MDCA

Purview

Troubleshooting

Escalation management

Hypercare support

Ausbildung

Bachelor's degree in IT or related field

Tools

Intune

MDCA

Purview

Jobbeschreibung

Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking for a Microsoft Defender XDR Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction, and work-life balance. More details as below.

Provide L2 hypercare support for MDE, MDCA, and Microsoft Purview issues aligned to the signed-off design, build guidance, and agreed support process.

• Investigate escalated issues involving MDE policy deployment through Intune, MDCA connectors, data sources, policy behavior, and Purview IP, DLP, IRM, and DLM configurations.
• Review screenshots, logs, connector status, device policy status, policy status, validation outputs, and configuration evidence to validate issue cause and impact.
• Provide technical remediation guidance for configuration deviations, policy behavior issues, DLP tuning, label publishing, IRM alert triage, retention behavior, and alert routing concerns.
• Coordinate with client IT, SOC, endpoint, Intune, identity, compliance, and operations teams to progress troubleshooting and confirm closure actions.
• Escalate unresolved or complex issues to L3 engineers, SMEs, Microsoft support, or platform owners where deeper product or design clarification is required.
• Maintain issue tracker updates, advisory notes, action status, resolution summaries, and phase closure inputs for hypercare reporting.

Skills and experiences

Required technical skills

• 5-10 years of experience in security support, endpoint support, Microsoft 365 security operations, platform support, or enterprise technology delivery.
• Hands-on knowledge of Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, Microsoft Defender XDR concepts, and Microsoft Purview.
• Strong understanding of L2 troubleshooting, issue investigation, evidence review, technical remediation guidance, escalation handling, and issue lifecycle management.
• Experience supporting MDE policy deployment, MDCA connector or policy issues, and Purview IP, DLP, IRM, and DLM policy behavior.
• Familiarity with hypercare support models, issue trackers, advisory support notes, and enterprise stakeholder communication.

Consulting and delivery skills

Able to engage directly with client IT, SOC, endpoint, compliance, and operations stakeholders. Strong ownership mindset with the ability to explain findings, validate remediation options, coordinate escalations, and maintain clear issue documentation during hypercare support.

Qualifications

Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field is preferred.

Desirable Microsoft certifications include SC-200, MD-102, SC-900, AZ-500, SC-300, SC-401.

Preferred experience

• Experience in enterprise Microsoft security support environments.
• Exposure to MDE, MDCA, and Microsoft Purview go-live, hypercare, or warranty support activities.
• Exposure to regulated enterprise environments is advantageous.
• Experience working with client-facing support teams, SOC teams, endpoint teams, compliance teams, and managed support processes is beneficial.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.