Mgr - Human Resources & Service Operations (MY)

AmerisourceBergen Corporation; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading global pharmaceutical solutions company is seeking an HR Manager based in Kuala Lumpur, Malaysia. The role includes supporting the Regional HR Director with HR programs, administering performance management and compensation systems, and ensuring compliance with local labor laws. Candidates should have a degree related to HR, 5 to 8 years of relevant experience, and strong communication skills. The company offers an opportunity to work in a purpose-driven organization focused on health improvements.

Qualifications

• Minimum Degree holder or equivalent in business administration and human resources.
• 5 to 8 years of directly related experience in human resources.
• Proven experience in managing multi-functional service delivery operations.

Responsibilities

• Support the Regional HR Director and local leaders with HR programs.
• Administer compensation, benefits, and performance management systems.
• Conduct new-hire orientation and manage employee onboarding.

Skills

Strong verbal and written communication skills in English

Organizational skills

Familiarity with local employment laws

Leadership and people management

Proficiency in HRIS systems

Education

Degree in business administration, human resources, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

* Support the Regional HR Director, APAC, and local leaders with all HR-related programs, processes, and initiatives.* Administer compensation, benefits, and performance management systems effectively.* Conduct and coordinate new-hire orientation, ensuring a positive onboarding experience for employees.* Assist in preparing training sessions and meetings while analysing training needs to design employee development programs.* Plan and implement staff career advancement, succession planning, and employee engagement initiatives.* Provide advice and counsel to employees on HR queries, employee relations matters, and disciplinary/grievance handling.* Assist supervisors and departmental heads in administering appropriate disciplinary procedures.* Maintain personnel files, ensuring all documentation is compliant with legal requirements and company policies.* Ensure compliance with local labour laws, including the Employment Act, and manage work pass applications, renewals, and cancellations for foreign employees.* Work closely with the Finance Manager to oversee monthly payroll processing and maintain related records.* Complete required documentation for HR activities such as new hire paperwork, status changes, compensation requests, and HRIS updates.* Provide local administration for company-wide programs such as service awards, performance management, and compensation processes.* Facilitate the administration of onboarding and offboarding processes, including issuing staff IDs, setting up IT accounts, and preparing workspaces.* Ensure all HR-related activities comply with legal requirements and relevant labor laws.* Consult with local personnel management agencies and labor departments on staff social insurance and other HR-related matters.* Complete all informational reports as required by the Regional HR Director, APAC, and the local leaders.* Participate in HR conference calls and serve as a communication conduit for updates on HR programs, policies, and benefit changes.* Minimum Degree holder or equivalent in business administration and human resources, or a related field.* 5 to 8 years of directly related and progressively responsible experience in human resources and/or shared service Centre operations.* Proven experience in managing multi-functional service delivery operations and HR programs.* Strong verbal and written communication skills in English.* Strong organizational skills; attention to detail.* Ability to resolve associate issues quickly and efficiently.* Familiarity with local employment laws.* Strong leadership and people management skills, with the ability to inspire and motivate teams* Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders* Strong organizational skills, attention to detail, and accuracy* Thorough knowledge of local labour laws and regulations.* Effective decision-making skills* Adept at handling sensitive and confidential situations* Proactive by nature and be highly focused under pressure* Excellent presentation skills* Ability to represent a positive and professional image* Proficiency in HRIS systems, payroll software* Strong knowledge of Microsoft Word, Excel, Power Point and OutlookCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers