Merchant Service Product Manager

Ant International; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Ant International is seeking an experienced product professional to own the end-to-end merchant experience for Antom's self-service products in Malaysia. You will guide onboarding, KYC, payment method enablement, and the merchant portal to ensure a seamless journey from signup to ongoing engagement.

You will lead AI-powered features, collaborate with cross-functional teams, and define metrics to drive continuous improvement based on merchant feedback and data.

Qualifications

• 5+ years in product management, merchant-facing focus.
• Experience shipping AI-powered features or LLM-enabled self-service.
• Strong knowledge of e-commerce and payment tech in SEA.
• Experience coordinating with business and technical teams.
• Analytical skills for qualitative and quantitative research.
• Thrives in cross-functional, matrix environments.
• Proficient in English (spoken and written).

Responsibilities

• Own end-to-end merchant experience for self-service products, onboarding, KYC, payments, portal, and data services.
• Champion AI-native merchant services and pilot Copilot integration.
• Serve as primary product contact for internal teams and merchants, ISVs, platform partners.
• Define, track, and improve merchant experience metrics using data and feedback.
• Translate business requirements into product specs and user stories for engineering.
• Collaborate across product, design, engineering, operations and business teams.
• Understand merchant behavior through research, data analysis and testing.

Skills

Merchant onboarding

KYC

Data services

AI features

LLM capabilities

E-commerce knowledge

Payment technology

Cross-functional

Qualitative research

Quantitative research

English proficiency

Job description

Antom is dedicated to providing innovative self-service products that enhance the merchant experience. Our mission is to empower merchants through technology, fostering a culture of collaboration and continuous improvement.

The role involves owning the end-to-end merchant experience for Antom's self-service products, ensuring a seamless journey from onboarding to ongoing support.

Responsibilities

• Own the end-to-end merchant experience for Antom's self-service products, covering merchant onboarding and KYC, payment method enablement, the merchant portal, and data services.
• Champion AI-native merchant services, working with Copilot, our embedded AI capability that powers core portal features, to reduce merchant effort across self-service journeys.
• Serve as the merchant service expert and consultant, acting as the primary point of contact for product-related queries from internal teams and external merchants, ISVs, and platform partners.
• Define, track, and improve merchant experience metrics, using behavioral data, merchant feedback, and research to drive continuous improvement.
• Translate business requirements into clear product specifications and user stories, ensuring engineering teams deliver quality outcomes on time.
• Collaborate across product, design, engineering, operations, and business teams to serve Antom's diverse merchant base with unified product capabilities.
• Understand merchant mindset and behavior through research, observation, data analysis, and end-to-end testing.

Qualifications

• 5+ years of product experience in the payment or fintech industry, with 3+ years in merchant-facing product management such as merchant onboarding, merchant portal, KYC, or data services.
• Experience shipping AI-powered product features, or a strong working understanding of how LLM-based capabilities can improve self-service experiences.
• Strong understanding of e-commerce, payment technology, and key industry players, particularly across SEA markets.
• Hands-on experience working with both business and technical teams, preferably including payment services integration and ISV or platform partner collaborations.
• Strong analytical skills with a proven ability to run qualitative and quantitative research and make data-driven decisions.
• Strong organizational acumen and the ability to thrive in a matrix environment built on cross-functional collaboration.
• Proficiency in English, both spoken & written.