Product Manager (Digitalisation)

EPOS; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

EPOS, a growing POS digital solutions provider, seeks a Product Manager in Malaysia to drive digitalisation and data transformation across internal platforms and merchant operations. You will translate complex workflows into scalable digital capabilities backed by meaningful performance metrics and insights.

You will partner with Engineering, Data and regional teams to build scalable platform capabilities, improve adoption of internal systems, and deliver data-driven decision support across

Qualifications

• 5-8 years experience in Product Management, Business Platform, Data Product or Digital Transformation roles.
• Strong experience with data dashboards, performance metrics or operational analytics tools.
• Ability to translate business ambiguity into structured, measurable product solutions.
• Strong stakeholder alignment and cross-market project leadership experience.
• Analytical mindset with strong problem-structuring capability.

Responsibilities

• Define product strategy to strengthen data visibility across merchant lifecycle, operations and service performance.
• Drive digitalisation initiatives that transform manual processes into structured, trackable and measurable workflows.
• Partner with stakeholders to identify key operational metrics and design dashboards, reporting frameworks and data insights tools.
• Lead product requirements for system enhancements that improve decision efficiency, productivity and service quality.
• Work closely with Engineering, Data and regional teams to build scalable platform capabilities.
• Improve adoption of internal systems by enhancing user journeys, reporting transparency and operational clarity.
• Monitor product impact through data analysis and continuous optimisation.
• Support regional standardisation of performance tracking and operational governance models.

Skills

Product Management

Data Analytics

Dashboarding

Stakeholder management

Cross-market leadership

Job description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Summary

We are seeking a Product Manager to drive digitalisation and data transformation initiatives across internal business platforms and merchant operations ecosystems. This role focuses on building data visibility, improving operational intelligence and enabling more structured, data-driven decision making across regional markets. The Product Manager will translate complex business workflows into scalable digital capabilities supported by meaningful performance metrics and insights.

Key Responsibilities

• Define product strategy to strengthen data visibility across merchant lifecycle, operations and service performance
• Drive digitalisation initiatives that transform manual processes into structured, trackable and measurable workflows
• Partner with stakeholders to identify key operational metrics and design dashboards, reporting frameworks and data insights tools
• Lead product requirements for system enhancements that improve decision efficiency, productivity and service quality
• Work closely with Engineering, Data and regional teams to build scalable platform capabilities
• Improve adoption of internal systems by enhancing user journeys, reporting transparency and operational clarity
• Monitor product impact through data analysis and continuous optimisation
• Support regional standardisation of performance tracking and operational governance models

Requirements

• 5-8 years experience in Product Management, Business Platform, Data Product or Digital Transformation roles
• Strong experience working with data dashboards, performance metrics or operational analytics tools
• Ability to translate business ambiguity into structured, measurable product solutions
• Strong stakeholder alignment and cross-market project leadership experience
• Analytical mindset with strong problem-structuring capability

Preferred

• Experience in fintech, SaaS platform or high-growth technology environment
• Exposure to data product thinking, automation or AI-enabled operations tools
• Experience supporting operational or customer service performance transformation
• Mandarin speaking advantage