Merchant Sales Representative

Paypoint Solutions PLT; Kuala Lumpur; Hybrid; MYR 67,000 - 134,000; Full time

Benefits offered by this job

Flexible working arrangements

No cap on commissions

Monthly recurring commissions

Job summary

Global Payments Malaysia is hiring a Merchant Sales Representative in Kuala Lumpur to identify, prospect, engage and onboard new merchants onto our payment platform. You will focus on quality merchants who meet underwriting and compliance standards while delivering excellent customer experience throughout onboarding.

You will drive monthly acquisition, build a strong pipeline, conduct product demos, and prepare proposals.

Qualifications

• SPM/STPM/Diploma or Degree in Business, Marketing, Finance or related field.
• Minimum 2 years sales experience in Banking, Payment services, Telecommunications, Insurance, POS solutions.
• Fresh graduates with exceptional sales ability may also be considered.

Responsibilities

• Identify and prospect potential merchants across various industries.
• Generate leads through personal networks, referrals, cold calling, field visits and digital channels.
• Present Global Payments Malaysia’s payment solutions professionally.
• Understand merchant business requirements and recommend suitable payment products.
• Achieve monthly merchant acquisition targets.
• Build and maintain a healthy sales pipeline.
• Conduct product demonstrations where required.
• Prepare quotations and proposals.
• Assist merchants in completing application forms.
• Ensure all required documents are complete before submission.
• Verify merchant information for accuracy.
• Coordinate with internal onboarding and underwriting teams.
• Maintain relationships with merchants during onboarding.
• Build long-term customer relationships that encourage retention.

Skills

Strong sales

Negotiation skills

Interpersonal communication

Relationship building

Prospecting

Lead generation

Time management

Problem solving

Education

SPM/STPM

Diploma or Degree in Business/Marketing/Finance

Job description

The Merchant Sales Representative is responsible for identifying, prospecting, engaging and successfully onboarding new merchants onto Global Payments Malaysia’s payment acceptance platform.

Successful candidates will focus on acquiring quality merchants that meet the company’s underwriting, compliance and risk requirements while delivering excellent customer experience throughout the onboarding journey.

Key Responsibilities

• Identify and prospect potential merchants across various industries.
• Generate leads through personal networks, referrals, cold calling, field visits and digital channels.
• Present Global Payments Malaysia’s payment solutions professionally.
• Understand merchant business requirements and recommend suitable payment products.

Sales & Business Development

• Achieve monthly merchant acquisition targets.
• Build and maintain a healthy sales pipeline.
• Conduct product demonstrations where required.
• Prepare quotations and proposals.
• Assist merchants in completing application forms.
• Ensure all required documents are complete before submission.
• Verify merchant information for accuracy.
• Coordinate with internal onboarding and underwriting teams.

Compliance & Quality

Ensure every submitted merchant complies with:

• Bank Negara Malaysia regulations
• Anti-Money Laundering (AML/CFT) requirements
• KYC requirements
• Global Payments Malaysia onboarding standards
• Risk acceptance criteria

Only quality merchant applications should be submitted.

Relationship Management

• Maintain relationships with merchants during onboarding.
• Build long-term customer relationships that encourage retention.

Qualifications

Applicants should preferably possess:

• SPM/STPM, Diploma or Degree in Business, Marketing, Finance or related field.
• OR
• Minimum 2 years sales experience in:
• Banking
• Payment services
• Telecommunications
• Insurance
• POS solutions
• Fresh graduates with exceptional sales ability may also be considered.

Preferred Experience

Experience selling:

• Credit Card Acceptance
• Debit Card Acceptance
• QR Payments
• DuitNow QR
• SoftPOS
• Payment Gateways
• E-commerce Payment Solutions
• Business Banking Products

Required Skills

• Strong sales and negotiation skills
• Excellent interpersonal communication
• Relationship building
• Prospecting and lead generation
• Self-motivated and target driven
• Professional presentation skills
• Time management
• Problem solving

Personal Attributes

• We are looking for individuals who are:
• Honest and ethical
• Highly motivated
• Resilient
• Customer-focused
• Results-driven
• Persistent
• Professional in appearance and conduct

Performance Expectations

Merchant Sales Representatives are expected to:

• Meet agreed monthly acquisition targets.
• Maintain high application approval rates.
• Submit complete and accurate documentation.
• Acquire quality merchants with sustainable transaction volumes.
• Ensure low merchant attrition.
• Comply with all sales policies and regulatory requirements.

Remuneration Structure

This is a performance-based, commission-only opportunity with attractive earning potential.

The remuneration package includes:

Initial Acquisition Commission

A commission will be paid for each merchant application that is successfully approved and activated by Global Payments Malaysia.

Commission is payable only after:

• Successful activation
• Compliance verification
• Satisfaction of internal onboarding requirements

To reward representatives who acquire quality, active merchants, successful Merchant Sales Representatives may become eligible to earn monthly recurring commissions based on the sales proceeds generated by their portfolio of merchants, subject to:

• The merchant remaining active for a minimum of six (6) months
• Meeting the company’s quality and performance criteria
• Compliance with the applicable commission programme, policies and eligibility requirements
• Continued merchant activity and good standing

This provides the opportunity to build a growing recurring income by developing and maintaining a portfolio of productive merchants.

Why Join Us?

• Unlimited earning potential
• Build recurring monthly income
• Flexible working arrangements
• No cap on commissions
• Opportunity to build your own merchant portfolio
• Sell industry-leading payment solutions
• Continuous product and sales training
• Marketing and onboarding support

Success in This Role

• Successful Merchant Sales Representatives typically:
• Build strong SME networks.
• Consistently acquire quality merchants.
• Focus on long-term merchant relationships rather than one-off sales.
• Maintain high approval and activation rates.
• Grow a sustainable merchant portfolio that generates recurring income over time.