Merchant Partnerships & Field Training Specialist

WERENT TECHNOLOGY SDN. BHD.; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Leave benefits

Travel allowance

Commission

Job summary

WERENT TECHNOLOGY SDN. BHD. is expanding its offline retail partner network in Kuala Lumpur.

You will develop partnerships with stores, deliver device rental training, and drive performance through field visits and coaching. The role requires strong negotiation, resilience, and relationship management, with English proficiency and bilingual BM. Driving license and own vehicle are highly preferred for frequent field visits.

Qualifications

• Diploma or above; fresh graduates welcome.
• Prior experience in BD, field sales or merchant partnership development is an advantage.
• Good English proficiency (minimum B2); conversational Bahasa Malaysia is required.
• Mandarin speaker is a plus.
• Comfortable with frequent field visits around Kuala Lumpur.
• Possess driving license & own vehicle is highly preferred.
• Goal-oriented, strong negotiation skill, resilient and good at partner relationship management.
• Proficient in MS Office; prior CRM-system experience preferred.
• Experience in retail, digital gadget, consumer-finance or channel-sales industry is preferred.

Responsibilities

• Visit potential retail outlets, conduct business negotiation and onboard new store partners.
• Deliver on-site product training for store staff covering rental products, workflows and commission schemes.
• Conduct weekly store visits, provide on-site coaching for active partners, resolve operational issues and drive store performance.
• Perform merchant rebate & commission reconciliation and follow-up on settlement matters.
• Gather feedback from store partners and share insights with product, risk and operation teams for channel improvement.
• Identify merchant-side risk signals and escalate abnormalities to risk team timely.
• Maintain visit logs, merchant profiles and complete records within CRM system.
• Perform other ad-hoc channel-related tasks assigned by management.

Skills

English proficiency

Bahasa Malaysia

Mandarin (plus)

Driving license

Education

Diploma or above

Tools

CRM-system

Job description

WERENT TECHNOLOGY SDN. BHD. is expanding its offline retail partner network in Kuala Lumpur.

You will develop partnerships with stores, deliver device rental training, and drive performance through field visits and coaching. The role requires strong negotiation, resilience, and relationship management, with English proficiency and bilingual BM. Driving license and own vehicle are highly preferred for frequent field visits.