FinTech Support Specialist: Merchant Onboarding

GIANT PLATINUM SDN. BHD.; Petaling Jaya; Presencial; MYR 28.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Traveling allowance

Toll & Parking reimbursement

Official helpdesk mobile phone

Annual leave & sick leave

Statutory contributions

Descripción de la vacante

GIANT PLATINUM SDN. BHD. in Petaling Jaya is seeking a hands-on Technical Support specialist to assist merchants with payment processing, onboarding, and issue resolution. You will handle phone, email and live chat to support fintech clients.

You will document interactions, suggest workflow improvements, and work closely with Account Managers and Sales. Fresh graduates with IT/engineering backgrounds and good English/Bahasa Malaysia are encouraged to apply; transportation is required.

Formación

• SPM, Diploma, or professional certificate in IT/engineering or equivalent
• Fresh graduates are welcome
• Must possess own transportation

Responsabilidades

• Provide timely, multi-channel support for payment processing systems
• Onboard merchants and educate clients on payment gateways and POS terminals
• Maintain accurate records of customer interactions and resolution steps
• Collaborate with Account Managers and Sales for pre- and post-sales insights
• Support ad-hoc tasks and special projects as needed

Conocimientos

Customer service

Troubleshooting

Multi-channel support

Documentation

Cross-functional collaboration

Time management

Educación

SPM/ Diploma/ Professional Certificate in IT or Engineering

Herramientas

POS terminal

Descripción del empleo

GIANT PLATINUM SDN. BHD. in Petaling Jaya is seeking a hands-on Technical Support specialist to assist merchants with payment processing, onboarding, and issue resolution. You will handle phone, email and live chat to support fintech clients.

You will document interactions, suggest workflow improvements, and work closely with Account Managers and Sales. Fresh graduates with IT/engineering backgrounds and good English/Bahasa Malaysia are encouraged to apply; transportation is required.