MERCHANT ACQUSITION EXECUTIVE (JB)

2HUNGRY SDN. BHD.; Johor Bahru; On-site; MYR 39,000 - 73,000; Full time

Job summary

2HUNGRY SDN. BHD. in Malaysia is seeking a Merchant Acquisition Executive to grow our merchant network, focusing on restaurants, cafés and F&B partners. You will conduct outreach, present our platform and partnership benefits, and guide merchants through onboarding while achieving monthly targets.

Fresh graduates are encouraged to apply; strong communication and negotiation skills in English and Mandarin are valued. This is a dynamic business development role with room to grow.

Qualifications

• Diploma or Bachelor's Degree in Business, Marketing, Sales, Management or related field.
• Fresh graduates are welcome.
• Sales, business development or customer service experience is an advantage.
• Strong communication, interpersonal and negotiation skills.
• Good command of English and Mandarin.
• Willing to conduct merchant visits and outdoor sales.

Responsibilities

• Identify and source potential merchants, especially restaurants, cafés and F&B.
• Conduct cold calls, WhatsApp outreach, social media outreach, walk-ins and meetings to generate leads.
• Introduce and promote our platform and merchant partnership opportunities.
• Meet with business owners to understand their needs and explain benefits of joining our platform.
• Negotiate and close deals with potential merchants.
• Coordinate with Merchant Operations and other internal teams to ensure smooth onboarding.
• Maintain accurate records of leads, sales activities and acquisition progress.
• Achieve monthly and quarterly merchant acquisition targets.
• Prepare regular sales and acquisition reports for management.

Skills

Negotiation

Communication

Sales

Relationship building

English Mandarin

Education

Diploma or Bachelor's Degree in Business, Marketing, Sales, Management or related field

Tools

Microsoft Office

Google Workspace

Job description

We are looking for a proactive, energetic and results-driven Merchant Acquisition Executive to join our Merchant Growth team.

You will be responsible for identifying and acquiring new merchants, introducing our platform and partnership opportunities, and building strong relationships with business owners.

This is a Business Development / Sales role that is suitable for both experienced candidates and fresh graduates who are confident, outgoing and interested in developing a career in sales and business development.

Key Responsibilities

Identify and source potential merchants, especially restaurants, cafés and F&B businesses.

Conduct cold calls, WhatsApp outreach, social media outreach, walk-ins and face-to-face meetings to generate new leads.

Introduce and promote our platform and merchant partnership opportunities.

Meet with business owners to understand their needs and explain the benefits of joining our platform.

Build and maintain positive relationships with existing and potential merchants.

Follow up with potential merchants regularly and convert leads into active merchants.

Negotiate and close deals with potential merchants.

Coordinate with Merchant Operations and other internal teams to ensure smooth merchant onboarding.

Maintain accurate records of leads, sales activities and acquisition progress.

Identify new business opportunities and potential merchant segments.

Achieve monthly and quarterly merchant acquisition targets.

Prepare regular sales and acquisition reports for management.

Perform other business development activities as assigned.

Requirements

Diploma or Bachelor's Degree in Business, Marketing, Sales, Management or any related field.

Fresh graduates are welcome to apply.

Candidates with experience in sales, business development, customer service, telemarketing or relationship management are an advantage but not mandatory.

Strong communication, interpersonal and negotiation skills.

Confident and comfortable communicating with business owners.

Outgoing, proactive and willing to approach new customers/merchants.

Self-motivated and target-oriented.

Able to work independently and as part of a team.

Good command of English and Mandarin.

Willing to conduct merchant visits and perform outdoor sales activities when required.

Basic computer skills and familiarity with Microsoft Office / Google Workspace.

2HUNGRY SDN. BHD. operates GOKOO, a food delivery app providing convenient online food ordering and delivery services in Malaysia, with a primary focus on customers from China and the local Chinese community. Through GOKOO, we connect customers with restaurants and food vendors, enabling easy ordering, payment and delivery. Our operations include merchant onboarding, order processing, logistics coordination, customer service and platform management. We are committed to service quality, operational efficiency and supporting the growth of our restaurant partners.

2HUNGRY SDN. BHD. operates GOKOO, a food delivery app providing convenient online food ordering and delivery services in Malaysia, with a primary focus on customers from China and the local Chinese community. Through GOKOO, we connect customers with restaurants and food vendors, enabling easy ordering, payment and delivery. Our operations include merchant onboarding, order processing, logistics coordination, customer service and platform management. We are committed to service quality, operational efficiency and supporting the growth of our restaurant partners.