Merchandising Specialist - Customer Focus & Merch Planning

Creative Stationery Sdn Bhd; Johor; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Medical Claim

Free Parking

Friendly work environment

Job summary

CREATIVE STATIONERY SDN BHD invites applications for a merchandising/customer service role in Johor. You will assist customers, process orders, maintain records, and resolve issues to ensure satisfaction. You will plan merchandising strategies, monitor stock movement, and coordinate promotions with store teams.

The position requires 1–2 years of related experience, with fresh graduates welcome. Proficiency in Microsoft Office Suite and strong communication skills are essential to succeed in this

Qualifications

• Education: SPM or Diploma is required.
• Experience: 1–2 years in related field preferred.
• Fresh graduates are encouraged to apply.
• Merchandising or customer service experience preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Provide service to customers such as arrange rack, replenishment and etc.
• Order processing
• Maintaining records of transactions and interactions
• Identify and resolve customer problems and complaints with best solution
• Ensure maximum customer satisfaction
• Plan and develop merchandising strategies
• Monitor product movement; consider markdowns, promotions, price changes
• Produce layout plans for stores; maintain shelves and inventory
• Build customer relationships and work with partners to close deals
• Involve in marketing plans, organize promotions and related merchandising
• Assist in other processes as required by Supervisor
• Ad-hoc tasks

Skills

Communication skills

Bilingual BM & English

Excel data management

Attention to detail

Discipline & motivation

Administrative planning

Education

SPM/ Diploma

Tools

Microsoft Office Suite

Job description

CREATIVE STATIONERY SDN BHD invites applications for a merchandising/customer service role in Johor. You will assist customers, process orders, maintain records, and resolve issues to ensure satisfaction. You will plan merchandising strategies, monitor stock movement, and coordinate promotions with store teams.

The position requires 1–2 years of related experience, with fresh graduates welcome. Proficiency in Microsoft Office Suite and strong communication skills are essential to succeed in this