Member Service Agent

CPA Australia; Kuala Lumpur; Hybrid; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Hybrid work model

Training & development

Global organisation

Wellbeing programs

Career growth

Job summary

CPA Australia is seeking a motivated Member Service Agent (Outbound) in Kuala Lumpur to convert prospective leads into new members and deliver a positive first experience. The role sits in the Member Experience team with a hybrid arrangement (2 days in the office).

You will engage with prospective members through outbound campaigns, understand their goals, explain CPA Australia membership value, and guide them through enrolment while meeting individual targets and delivering exceptional service.

Qualifications

• 1+ years' experience in an outbound sales, contact centre, or customer acquisition role.
• Proven ability to achieve sales, conversion, or customer engagement targets.
• Strong communication and relationship-building skills.

Responsibilities

• Contact prospective members through outbound campaigns to drive new membership and enrolment growth.
• Engage with prospective members to understand their goals, challenges, and career aspirations.
• Provide high-quality advice and information regarding CPA Australia programs and membership pathways.
• Achieve individual new member acquisition and enrolment targets.
• Deliver exceptional customer experiences that build trust and encourage membership conversion.
• Accurately record interactions and manage leads through to resolution.
• Identify opportunities to improve campaign effectiveness and member engagement.
• Share member feedback to support continuous improvement initiatives.

Skills

Outbound sales

Customer engagement

Communication

Relationship building

Objection handling

Education

Tertiary qualification

Job description

• Hybrid Working Arrangement (2 Days in the Office)

Are you a motivated sales professional who enjoys building relationships and helping people achieve their goals? Join CPA Australia's Member Experience team and play a key role in converting prospective leads into new members while delivering a positive and engaging first experience with CPA Australia.

As a Member Service Agent (Outbound), you will engage with prospective members through outbound campaigns, identify their needs, articulate the value of CPA Australia membership, and support them through their enrolment journey. You will be an advocate for CPA Australia, helping drive membership growth while delivering exceptional customer experiences.

Key Responsibilities

• Contact prospective members through outbound campaigns to drive new membership and enrolment growth.
• Engage with prospective members to understand their goals, challenges, and career aspirations.
• Provide high-quality advice, information, and solutions regarding CPA Australia programs and membership pathways.
• Achieve individual new member acquisition and enrolment targets.
• Deliver exceptional customer experiences that build trust and encourage membership conversion.
• Accurately record interactions and manage leads through to resolution.
• Identify opportunities to improve campaign effectiveness and member engagement.
• Share member feedback and insights to support continuous improvement initiatives.

About You

You are a customer-focused sales professional who enjoys connecting with people and achieving results. You are confident in having meaningful conversations, overcoming objections, and helping prospective members make informed decisions about their professional development.

To be successful, you will have:

• 1+ years' experience in an outbound sales, contact centre, or customer acquisition role.
• A proven ability to achieve sales, conversion, or customer engagement targets.
• Strong communication, influencing, and relationship-building skills.
• A positive, proactive, and solutions-focused mindset.
• Strong listening skills with the ability to understand and respond to customer needs.
• The ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Flexibility to occasionally work until 8:00pm.
• A tertiary qualification is highly regarded but not essential.
• Proficiency in a language other than English, particularly Mandarin or Cantonese, will be highly regarded.

Why Join Us?

• Hybrid working arrangement with 2 days in the office.
• Supportive and collaborative team environment.
• Opportunity to contribute to the growth of a globally recognised professional membership organisation.
• Ongoing training and development to support your success.

If you're passionate about customer engagement, sales, and helping future members begin their CPA journey, we'd love to hear from you.

Why We Love Working at CPA Australia

At CPA Australia, we’re proud of our vibrant, values-led culture. We live by our core values:Create Opportunity,Pursue Excellence, andAchieve Together—and they shape everything we do.

Here’s what makes working here special:

• Inclusive culture– We celebrate diversity and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive.
• People-first culture– Work alongside passionate, like-minded professionals who strive to be their best.
• Hybrid flexibility– Enjoy the balance of working from home and in the office (minimum two days onsite).
• Wellbeing matters– Access health and wellbeing sessions, learning labs, and a generous reward and recognition program.
• Supportive benefits– Paid parental, volunteer, and study leave, plus the option to purchase additional leave.
• Career growth– Take advantage of learning and professional development opportunities.
• Global mindset – Be part of a truly international organisation with over 20 offices around the world.
• Incentives that reward you– Participate in our annual incentive scheme.
• Fast-paced and purpose-driven– Thrive in a dynamic environment where your work makes a difference to our members and the profession.

About Us:

CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.

We arevalues-based organisation underpinned by theCPA Australia Way,which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.

To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers