Member Experience Advisor | Hybrid (2 days onsite)

CPA Australia; Kuala Lumpur; Hybride; MYR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Hybrid flexibility (min. 2 days onsite

Wellbeing programs

Leave options: parental, study, and up

Résumé du poste

CPA Australia is seeking a Member Service Adviser to be the first contact for member enquiries, delivering personalised support across multiple channels in a busy hybrid environment.

Ideal candidates have 3+ years in customer or member service, strong communication skills, and a solutions-focused mindset. The role emphasizes accurate record-keeping, collaboration, and occasional late shifts, with a supportive benefits program.

Qualifications

• 3+ years' experience in customer service, contact centre, or member service roles.
• Strong communication and relationship-building skills.
• Positive, empathetic, and solutions-focused approach.
• Ability to multitask and manage enquiries across multiple channels.
• Strong attention to detail and commitment to maintaining accurate records.
• Flexibility to occasionally work until 8:00pm.
• Tertiary qualification is highly regarded but not essential.

Responsabilités

• Respond to member enquiries across multiple channels including phone, email, webchat, and SMS.
• Deliver outstanding customer service with accurate information, advice and solutions.
• Resolve enquiries at first contact or follow up promptly when needed.
• Build strong relationships with members and colleagues to achieve positive outcomes.
• Record member interactions accurately and maintain compliance with policies and procedures.
• Make outbound calls to existing members when required.
• Contribute to continuous improvement by sharing feedback and opportunities to enhance the member experience.

Connaissances

Customer service

Communication

Relationship building

Multitasking

Record keeping

Flexibility with hours

Formation

Tertiary qualification preferred

Description du poste

CPA Australia is seeking a Member Service Adviser to be the first contact for member enquiries, delivering personalised support across multiple channels in a busy hybrid environment.

Ideal candidates have 3+ years in customer or member service, strong communication skills, and a solutions-focused mindset. The role emphasizes accurate record-keeping, collaboration, and occasional late shifts, with a supportive benefits program.