Outbound Membership Growth Specialist

CPA Australia; Kuala Lumpur; Hybrid; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Global organisation

Training and development

Incentives program

Wellbeing support

Job summary

CPA Australia is seeking a motivated Member Service Agent (Outbound) in a hybrid arrangement with 2 days in the office. You will engage prospective members via outbound campaigns, articulate the value of CPA Australia membership, and support them through enrollment while delivering an exceptional first experience.

Ideal candidates have 1+ years in outbound sales or similar roles, strong communication, and a track record of meeting targets.

Qualifications

• 1+ years' experience in outbound sales, contact centre, or customer acquisition.
• Proven ability to achieve sales, conversion, or customer engagement targets.
• Strong communication, influencing, and relationship-building skills.
• Willingness to work until 8:00pm on occasions.
• Proficiency in a language other than English, particularly Mandarin or Cantonese, is highly regarded.

Responsibilities

• Contact prospective members through outbound campaigns to drive new membership and enrolment growth.
• Engage with prospective members to understand goals, challenges, and career aspirations.
• Provide high-quality advice, information, and solutions regarding CPA Australia programs and membership pathways.
• Achieve individual new member acquisition and enrolment targets.
• Deliver exceptional customer experiences that build trust and encourage membership conversion.
• Accurately record interactions and manage leads through to resolution.
• Identify opportunities to improve campaign effectiveness and member engagement.
• Share member feedback and insights to support continuous improvement initiatives.

Skills

Outbound calls

Customer engagement

Relationship building

Communication

Education

Bachelor's degree preferred

Tools

CRM software

MS Office

Job description

CPA Australia is seeking a motivated Member Service Agent (Outbound) in a hybrid arrangement with 2 days in the office. You will engage prospective members via outbound campaigns, articulate the value of CPA Australia membership, and support them through enrollment while delivering an exceptional first experience.

Ideal candidates have 1+ years in outbound sales or similar roles, strong communication, and a track record of meeting targets.