Outbound Membership Advisor

CPA Australia; Kuala Lumpur; Hybrid; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Hybrid work model

Training & development

Global organisation

Wellbeing programs

Career growth

Job summary

CPA Australia is seeking a motivated Member Service Agent (Outbound) in Kuala Lumpur to convert prospective leads into new members and deliver a positive first experience. The role sits in the Member Experience team with a hybrid arrangement (2 days in the office).

You will engage with prospective members through outbound campaigns, understand their goals, explain CPA Australia membership value, and guide them through enrolment while meeting individual targets and delivering exceptional service.

Qualifications

• 1+ years' experience in an outbound sales, contact centre, or customer acquisition role.
• Proven ability to achieve sales, conversion, or customer engagement targets.
• Strong communication and relationship-building skills.

Responsibilities

• Contact prospective members through outbound campaigns to drive new membership and enrolment growth.
• Engage with prospective members to understand their goals, challenges, and career aspirations.
• Provide high-quality advice and information regarding CPA Australia programs and membership pathways.
• Achieve individual new member acquisition and enrolment targets.
• Deliver exceptional customer experiences that build trust and encourage membership conversion.
• Accurately record interactions and manage leads through to resolution.
• Identify opportunities to improve campaign effectiveness and member engagement.
• Share member feedback to support continuous improvement initiatives.

Skills

Outbound sales

Customer engagement

Communication

Relationship building

Objection handling

Education

Tertiary qualification

Job description

CPA Australia is seeking a motivated Member Service Agent (Outbound) in Kuala Lumpur to convert prospective leads into new members and deliver a positive first experience. The role sits in the Member Experience team with a hybrid arrangement (2 days in the office).

You will engage with prospective members through outbound campaigns, understand their goals, explain CPA Australia membership value, and guide them through enrolment while meeting individual targets and delivering exceptional service.