Member Relations Executive (Customer Service)

Paramount Coworking Sdn Bhd; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Paramount Coworking Sdn Bhd is seeking a Member Relations Executive (Customer Service) to serve as the primary contact for members and guests, managing front desk operations and delivering a warm, professional first impression.

You will build strong relationships with members, resolve issues promptly, and support cross-selling initiatives while driving operational excellence across the center. Lead by example and nurture junior colleagues to uphold service quality.

Qualifications

• Diploma in Hospitality, Business Management, or equivalent.
• Excellent verbal and written communication skills.
• Excellent organisational and multitasking abilities.
• Experience using/optimising CRM tool.
• Team player with a positive attitude.
• Customer service and/or sales experience a plus.

Responsibilities

• Serve as the primary point of contact for members and guests, managing front desk operations.
• Build strong relationships with members; understand needs and resolve issues promptly.
• Support cross-selling by identifying member needs and offering tailored solutions.
• Drive operational excellence by improving workflow efficiency, data accuracy, and system capabilities.
• Identify and cultivate partnership opportunities; promote community events to boost engagement.
• Lead by example and support junior team members, fostering service and accountability.

Skills

Verbal communication

Written communication

Organisational skills

Multitasking

CRM tools

Customer service

Sales experience

Team player

Education

Diploma in Hospitality/Business Management

Tools

CRM software

Job description

Member Relations Executive (Customer Service)

Serve as the primary point of contact for members and guests, managing front desk operations and delivering a warm, professional first impression.

Build and nurture strong relationships with members by understanding their needs, resolving issues promptly, and fostering a high level of satisfaction and loyalty.

Support cross-selling initiatives by identifying member needs and offering tailored business solutions that contribute to overall revenue growth.

Drive operational excellence by developing and implementing strategies to improve workflow efficiency, data accuracy, and internal system capabilities.

Identify and cultivate partnership opportunities, while promoting community events across relevant channels to strengthen member engagement and brand visibility.

Lead by example and support junior team members, fostering a culture of service, accountability, and continuous improvement.

Requirements:

1. Diploma in Hospitality, Business Management, or equivalent.

3. Excellent verbal and written communication skills.

4. Exceptional organisational and multitasking skills.

5. Experience using/optimising CRM tool.

6. Team player with a positive attitude.

7. Customer service and/or sales experience a plus.