Remote SaaS Support Specialist, Customer Success

Informa Group Plc.; Penang; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Birthday leave

Private medical cover

LinkedIn Learning access

Volunteer days

Job summary

Informa TechTarget in Malaysia seeks a support specialist with 1-3 years in customer support or IT helpdesk. You’ll handle SaaS platform issues, guiding users and collaborating across teams. Familiarity with Zendesk, Jira, and Salesforce Service Cloud is preferred. A background in Computer Science/IS is valued.

You’ll join a dynamic org with strong learning opportunities, flexible work options, and a culture focused on customer success.

Qualifications

• 1-3 years in customer support, IT helpdesk, or technical support.
• Experience with SaaS platforms and CRM/ticketing systems.
• Knowledge of Zendesk, Jira, Salesforce Service Cloud preferred.

Responsibilities

• Provide internal and external customer support, including troubleshooting and escalating technical issues.
• Perform admin-level activities and backend setup for product configuration.
• Deliver courteous, informed support to educate users and enable product adoption.
• Maintain product knowledge to triage issues and document resolutions.
• Collaborate with internal teams to feedback issues and improve processes.

Skills

Customer support

IT helpdesk

SaaS experience

Education

Computer Science/Information Systems

Tools

Zendesk

Jira

Salesforce Service Cloud

Job description

Informa TechTarget in Malaysia seeks a support specialist with 1-3 years in customer support or IT helpdesk. You’ll handle SaaS platform issues, guiding users and collaborating across teams. Familiarity with Zendesk, Jira, and Salesforce Service Cloud is preferred. A background in Computer Science/IS is valued.

You’ll join a dynamic org with strong learning opportunities, flexible work options, and a culture focused on customer success.