Member Experience & CRM Operations Lead

Paramount Coworking Sdn Bhd; Johor Bahru; On-site; MYR 36,000 - 60,000; Full time

Job summary

Paramount Coworking Sdn Bhd in Johor Bahru seeks a Customer Service & Sales Executive (CRM) to greet members and guests, manage the front desk, and deliver a warm, professional first impression.

You will build relationships, understand member needs, drive cross-selling of tailored business solutions, improve workflows, and promote community events to boost engagement and brand visibility.

Qualifications

• Diploma in Hospitality, Business Management, or equivalent.
• Excellent verbal and written communication skills.
• Exceptional organisational and multitasking skills.
• Experience using/optimising CRM tool.
• Team player with a positive attitude.
• Customer service and/or sales experience is a plus.
• Willing to be based in Johor Bahru.

Responsibilities

• Serve as the primary point of contact for members and guests, managing front desk operations and delivering a warm, professional first impression.
• Build and nurture strong relationships with members by understanding their needs, resolving issues promptly, and fostering satisfaction and loyalty.
• Support cross-selling initiatives by identifying member needs and offering tailored business solutions that contribute to revenue growth.
• Drive operational excellence by developing and implementing strategies to improve workflow efficiency, data accuracy, and internal system capabilities.
• Identify and cultivate partnership opportunities while promoting community events to strengthen member engagement and brand visibility.
• Lead by example and support junior team members, fostering a culture of service, accountability, and continuous improvement.

Skills

Verbal communication

Written communication

Organisational skills

Multitasking

CRM experience

Team player

Customer service/sales experience

Education

Diploma in Hospitality or Business Management

Tools

CRM tools

Job description

Paramount Coworking Sdn Bhd in Johor Bahru seeks a Customer Service & Sales Executive (CRM) to greet members and guests, manage the front desk, and deliver a warm, professional first impression.

You will build relationships, understand member needs, drive cross-selling of tailored business solutions, improve workflows, and promote community events to boost engagement and brand visibility.