Asia Medical Travel & Partnerships Manager

AXEL Health Group; Ipoh; On-site; MYR 180,000 - 280,000; Full time

Job summary

AXEL Health Group is seeking a Medical Travel Manager to oversee medical tourism programs across Asia. You will lead an international patient concierge team, coordinate logistics, and work with hospital partners to schedule treatments and provide cost estimates.

Fluent English and regional language skills are preferred for communication with regional markets. The role involves managing partnerships with insurers, travel facilitators, and government bodies, ensuring regulatory compliance, and

Qualifications

• Must have prior experience in this position.
• Bachelor’s degree in Healthcare Administration, Hospitality/Tourism Management, Business Administration, International Relations, or related field.
• Deep understanding of the Malaysian healthcare ecosystem, private hospital networks, and MHTC frameworks is a strong advantage.

Responsibilities

• Lead and manage the international patient concierge team for a seamless experience from pre-arrival to post-treatment.
• Oversee end-to-end logistics for medical travelers including visa assistance, transfers, accommodation, translation, and local travel.
• Coordinate with clinical teams and hospital partners to facilitate second opinions, cost estimates, and treatment scheduling.
• Act as escalation point for patient grievances, bottlenecks, or emergencies.
• Identify and maintain strategic alliances with international insurers, healthcare facilitators, corporate clients, and foreign embassies.
• Collaborate with government bodies on national medical tourism initiatives.
• Develop and implement marketing strategies to promote Asia as a premier medical travel destination for target markets.

Skills

Fluent English

Crisis management

Problem solving

Education

Bachelor’s degree in Healthcare Administration or related field

Tools

Salesforce

HubSpot

Microsoft Office

Job description

AXEL Health Group is seeking a Medical Travel Manager to oversee medical tourism programs across Asia. You will lead an international patient concierge team, coordinate logistics, and work with hospital partners to schedule treatments and provide cost estimates.

Fluent English and regional language skills are preferred for communication with regional markets. The role involves managing partnerships with insurers, travel facilitators, and government bodies, ensuring regulatory compliance, and