Medical Front Desk & Patient Care Coordinator

Rafflesia Medical Center Sdn Bhd; West Coast Division; On-site; MYR 28,000 - 45,000; Full time

Job summary

Rafflesia Medical Center Sdn Bhd in Kota Kinabalu, Sabah is seeking a friendly front desk professional to greet patients and visitors, answer calls, provide information, and resolve inquiries. You will verify documentation, check-in patients for appointments, and direct them as needed.

You will maintain an accurate practitioner schedule, send reminders, ensure forms are completed, and present a professional hospital image at all times.

Qualifications

• Experience greeting patients in a medical or clinic setting.
• Strong communication and phone handling skills.
• Ability to verify patient information and documentation.
• Proficient in maintaining accurate appointment schedules.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer phone calls, provide information, and resolve inquiries.
• Check-in patients and verify ID, insurance, and other documents.
• Schedule, confirm, or reschedule appointments; send reminders.
• Maintain accurate schedules and prevent double-bookings.
• Ensure forms (consent, medical history) are completed before visits.
• Attend and properly attend GLC/Panel patients.
• Maintain a professional hospital image at all times.
• Document and manage patient registration and appointment records.

Skills

Front desk

Customer service

Appointment scheduling

Medical records

Job description

Rafflesia Medical Center Sdn Bhd in Kota Kinabalu, Sabah is seeking a friendly front desk professional to greet patients and visitors, answer calls, provide information, and resolve inquiries. You will verify documentation, check-in patients for appointments, and direct them as needed.

You will maintain an accurate practitioner schedule, send reminders, ensure forms are completed, and present a professional hospital image at all times.