Customer Service cum Receptionist

Rafflesia Medical Center Sdn Bhd; West Coast Division; On-site; MYR 28,000 - 45,000; Full time

Job summary

Rafflesia Medical Center Sdn Bhd in Kota Kinabalu, Sabah is seeking a friendly front desk professional to greet patients and visitors, answer calls, provide information, and resolve inquiries. You will verify documentation, check-in patients for appointments, and direct them as needed.

You will maintain an accurate practitioner schedule, send reminders, ensure forms are completed, and present a professional hospital image at all times.

Qualifications

• Experience greeting patients in a medical or clinic setting.
• Strong communication and phone handling skills.
• Ability to verify patient information and documentation.
• Proficient in maintaining accurate appointment schedules.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer phone calls, provide information, and resolve inquiries.
• Check-in patients and verify ID, insurance, and other documents.
• Schedule, confirm, or reschedule appointments; send reminders.
• Maintain accurate schedules and prevent double-bookings.
• Ensure forms (consent, medical history) are completed before visits.
• Attend and properly attend GLC/Panel patients.
• Maintain a professional hospital image at all times.
• Document and manage patient registration and appointment records.

Skills

Front desk

Customer service

Appointment scheduling

Medical records

Job description

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Rafflesia Medical Center Sdn Bhd - Kota Kinabalu, Sabah

Greet patients and visitors in a friendly, professional manner.

Answer phone calls, provide information, and resolve patient inquiries or direct them to appropriate personnel.

Ensure patients are checked in for appointments and verify necessary documentation (ID, insurance, etc.).

Address and resolve any patient concerns or complaints promptly.

Schedule, confirm or reschedule appointment for patients. Send reminders to patients regarding upcoming appointments.

Maintain an accurate schedule for medical practitioners, ensuring no double-booking and efficient time management.

Ensure that all relevant forms (e.g., consent, medical history) are completed by patients before seeing medical professionals.

To attend and ensure all GLC / Panel patients are properly attended.

Ensure hospital image is well preserve by being presentable and professional at all times.

Documentation and proper record management of patient registration / appointment related.

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