Marketplace & E‑Commerce Operations Specialist

ECCO MALAYSIA SDN BHD; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Staff purchase privileges

Employee benefits

Job summary

ECCO MALAYSIA SDN BHD in Kuala Lumpur is seeking a Digital Commerce Executive to support online business across ECCO's e-commerce platforms and marketplaces including Shopee and Lazada.

You will assist with product listings, pricing maintenance, promotions, and campaign execution, while ensuring accurate content, inventory, and a seamless customer experience across Singapore and Malaysia.

Qualifications

• Diploma or Bachelor's degree in Business, Marketing, E-Commerce or related disciplines
• 1-3 years of experience in E-Commerce, Digital Commerce, Retail Operations or related field
• Experience with Shopee, Lazada or other online marketplaces is an advantage
• Familiarity with customer service, CRM platforms or e-commerce tools is a plus
• Strong attention to detail and ability to manage multiple priorities

Responsibilities

• Support daily operations of ECCO's e-commerce platforms and marketplaces (Shopee & Lazada)
• Manage product listings, pricing updates, promotions and storefront maintenance
• Support campaign setup and execution, including 9.9, 11.11, 12.12 and product launches
• Conduct regular checks to ensure pricing, content, inventory and promotion accuracy
• Monitor platform performance and maintain a seamless customer shopping experience
• Handle customer enquiries via email, live chat and digital channels
• Manage order-related enquiries, returns, exchanges and delivery issues
• Support omnichannel services such as Click & Collect and in-store returns for online orders
• Support preparation of sales, traffic and campaign performance reports
• Maintain Digital Commerce trackers and ensure data accuracy

Skills

E-commerce operations

Marketplace management

Data reporting

Attention to detail

Multitasking

Education

Diploma or Bachelor's Degree in Business, Marketing, E-Commerce or related disciplines

Tools

Shopee

Lazada

CRM platforms

E-commerce tools

Job description

ECCO MALAYSIA SDN BHD in Kuala Lumpur is seeking a Digital Commerce Executive to support online business across ECCO's e-commerce platforms and marketplaces including Shopee and Lazada.

You will assist with product listings, pricing maintenance, promotions, and campaign execution, while ensuring accurate content, inventory, and a seamless customer experience across Singapore and Malaysia.