Marketing cum Operations Executive

Rainbow Distribution Sdn. Bhd.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

A travel service provider based in Kuala Lumpur is looking for a Marketing cum Operations Executive. This position involves handling travel enquiries, managing reservations for various travel services, and supporting customers throughout their travel experience. A Diploma or Degree in a relevant field and a minimum of 2 years of experience in operations or customer service are essential. The ideal candidate should have strong communication skills, good organisational abilities, and experience in social media management.

Qualifications

• Minimum 2 years of experience in operations, customer service, or sales.
• Comfortable with cold calling and basic sales activities.
• Able to work in a fast-paced environment with multiple deadlines.
• Comfortable with cold calling and basic sales activities.
• Good organisational skills with attention to detail.
• Experience in social media management.
• Proficient in MS Office; knowledge of reservation/GDS systems required.
• Work hours: Mon–Fri 9am–6pm, Sat 9am–1pm.

Responsibilities

• Handle travel enquiries via phone, email, and messaging platforms.
• Prepare quotations, itineraries, booking confirmations, and invoices.
• Manage reservations for flights, hotels, tours, activities, and transportation.
• Liaise with suppliers, travel partners, and customers to ensure accurate arrangements.
• Monitor booking status, handle amendments, and resolve travel-related issues.
• Create simple posts, captions, and travel package highlights for social media.
• Provide clear product information and travel guidelines to customers.
• Support customers before, during, and after their trip.
• Handle basic customer complaints or escalations professionally.
• Create simple posts, captions, and travel package highlights for social media.
• Upload, schedule, and manage daily/weekly content on company platforms.
• Assist in replying to enquiries or comments from social channels.
• Monitor popular destinations or trending travel content to support posting ideas.
• Coordinate with operations to ensure package information is accurate before posting.
• Conduct outbound cold calls to promote travel packages and seasonal deals.
• Follow up with warm leads from social media, campaigns, or enquiries.
• Maintain and update lead lists, call logs, and customer information.
• Introduce travel products, provide package explanations, and support sales conversion.
• Assist in preparing proposals, collecting deposits, and coordinating booking forms.
• Update internal systems, records, and reports.
• Assist with preparing weekly and monthly performance reports.
• Support ad-hoc tasks assigned by the manager.
• Support documents input, quotation, invoice, and email respond.

Skills

Strong communication skills

Customer-oriented mindset

Organisational skills

Experience in social media management

Proficiency in MS Office

Cold calling

Education

Diploma/Degree in Tourism, Hospitality, Business, or related field

Tools

Reservation/GDS systems

Reservation/GDS systems

Job description

Join to apply for the Marketing cum Operations Executive role at Rainbow Distribution Sdn. Bhd.

Responsibilities

• Handle travel enquiries via phone, email, and messaging platforms.
• Prepare quotations, itineraries, booking confirmations, and invoices.
• Manage reservations for flights, hotels, tours, activities, and transportation.
• Liaise with suppliers, travel partners, and customers to ensure accurate arrangements.
• Monitor booking status, handle amendments, and resolve travel-related issues.
• Ensure all travel documents and customer details are complete and accurate.
• Provide clear product information and travel guidelines to customers.
• Support customers before, during, and after their trip.
• Handle basic customer complaints or escalations professionally.
• Create simple posts, captions, and travel package highlights for social media.
• Upload, schedule, and manage daily/weekly content on company platforms.
• Assist in replying to enquiries or comments from social channels.
• Monitor popular destinations or trending travel content to support posting ideas.
• Coordinate with operations to ensure package information is accurate before posting.
• Conduct outbound cold calls to promote travel packages and seasonal deals.
• Follow up with warm leads from social media, campaigns, or enquiries.
• Maintain and update lead lists, call logs, and customer information.
• Introduce travel products, provide package explanations, and support sales conversion.
• Assist in preparing proposals, collecting deposits, and coordinating booking forms.
• Update internal systems, records, and reports.
• Assist with preparing weekly and monthly performance reports.
• Support ad‑hoc tasks assigned by the manager.
• Support documents input, quotation, invoice, and email respond.

Requirements

• Diploma/Degree in Tourism, Hospitality, Business, or related field.
• Minimum 2 years of experience in operations, customer service, or sales.
• Strong communication skills and customer‑oriented mindset.
• Comfortable with cold calling and basic sales activities.
• Good organisational skills and attention to detail.
• Able to work in a fast‑paced environment with multiple deadlines.
• Experience in social media management.
• Proficiency in MS Office; knowledge of reservation/GDS systems is a must.
• Work hours: Monday to Friday 9am – 6pm, Saturday 9am – 1pm.

Job Details

• Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
• Seniority level: Associate.
• Employment type: Full‑time.
• Job function: Other.
• Industry: Telecommunications.